At a Glance
- Tasks: Create exceptional guest experiences and manage spa bookings efficiently.
- Company: Join the award-winning Serenity Spa at Seaham Hall.
- Benefits: Enjoy staff discounts, comprehensive training, and clear progression opportunities.
- Other info: Flexible hours with opportunities for charity and wellness events.
- Why this job: Be the face of luxury and make a lasting impression on guests.
- Qualifications: Customer service experience is a plus, but full training is provided.
The predicted salary is between 31500 - 38500 £ per year.
We are recruiting on behalf of our client, Seaham Hall, home to the award-winning Serenity Spa, for a passionate and service-driven Spa Receptionist to join their dedicated team.
This is a key front-of-house role at the heart of the guest journey, where you will create exceptional first impressions and deliver a seamless, luxury guest experience from arrival through to departure.
- Role & Responsibilities
- Deliver an exceptional guest journey from pre-arrival to departure
- Manage spa bookings efficiently, maximising availability and revenue opportunities
- Complete all reception administration, including guest profiles, payments, and reporting
- Maintain expert knowledge of spa treatments, packages, and promotions
- Conduct engaging spa tours for guests
- Handle guest queries and feedback professionally
- Liaise with other departments to ensure seamless operations
- Maintain exceptional presentation standards across reception areas
Requirements
- Previous experience in a spa, hospitality, or customer-facing role is desirable (full training provided)
- Exceptional communication and guest service skills
- Knowledge use of Microsoft, Windows and Outlook
- Excellent organisational skills with the ability to multitask
- Professional, well-presented, and aligned with luxury brand standards
- Flexible, reliable, and a strong team player
- Employee Benefits
- Comprehensive in-house training
- Clear progression opportunities
- Share of monthly service charge
- Staff discounts on spa experiences, retail & vouchers (up to 20%)
- Pension scheme & Wagestream access
- Uniform provided
- Free onsite parking
- Opportunities to participate in charity, team and wellness events
- Employee of the quarter recognition scheme
Hours of Work
Up to 40 hours per week across shifts between 6am–10:30pm, including weekends and bank holidays
Receptionist in Seaham employer: smart manufacturing solutions
Join our prestigious 5-star hotel in Seaham, where we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. As a Luxury Hotel Porter & Guest Services Chauffeur, you'll enjoy competitive pay, part-time hours that promote a healthy work-life balance, and ample opportunities for career advancement within a supportive and dynamic work culture. Our commitment to employee growth and a welcoming environment makes us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
smart manufacturing solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Seaham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like smart manufacturing solutions. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to smart manufacturing solutions
Don't be shy about reaching out to smart manufacturing solutions directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Seaham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about smart manufacturing solutions and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at smart manufacturing solutions
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
