At a Glance
- Tasks: Manage engineering assets and ensure smooth operations with minimal disruptions.
- Company: Join SMART, a leader in facility management across the UK.
- Benefits: Enjoy 25 days annual leave, birthday leave, and career progression opportunities.
- Other info: Be part of a team that values your growth and well-being.
- Why this job: Make a real impact while developing your engineering career in a supportive environment.
- Qualifications: City and Guilds Level 3 or NVQ Level 3 in engineering required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for an enthusiastic Contract Supervisor to join our team in West London.
About Us: At SMART, we help lead organisations across the UK to keep their facilities running safely, efficiently, and sustainably. We deliver a client-focused approach to deliver reliable, planned and reactive maintenance with a strong focus on quality, technical expertise, and customer service.
We're proud to be an employer that values career progression. We offer structured training and clear progression routes to help you build a rewarding engineering career.
As a Contract Supervisor you will manage engineering assets to ensure smooth, cost-effective operations with minimal disruptions. You will oversee reactive works, ensuring requests are handled promptly and in line with procedures, and develop management tools to monitor asset and building performance, providing recommendations for improvement.
- Upload quotes to Web Quote for client approval and ensure reactive tasks are completed within SLA.
- Attend daily meetings and submit weekly staff and subcontractor rotas on time.
- Carry out routine PPM on electrical and mechanical plant, complete reactive tasks promptly, and maintain adequate spares with inventory and timescale estimates.
- Keep Computer-Based Maintenance Systems up to date with accurate PPM and reactive data.
- Prepare and follow Method Statements and Risk Assessments, ensuring good engineering practices and a safe work environment with uniforms and PPE.
- Compile monthly reports for managers and clients.
- Build positive relationships with Smart staff, subcontractors, and client representatives.
- Keep all plant rooms secure, clean, and well-maintained.
Education and Training: Formally trained in engineering discipline to City and Guilds Level 3 of NVQ Level 3.
Experience in a similar role.
Why SMART?
- Mandatory Leave on your Birthday.
- Life-Event Leave.
- Life Assurance.
- 25 Days annual leave + Bank Holidays.
- Three fully paid volunteering days.
- Holiday-Buy Scheme.
- Career Progression.
- Workplace Pension.
- Employee Assistance Programme.
While technology continues to evolve, it's our people who set us apart. At SMART, you'll join a growing company that invests in its team and supports career development.
Planning and Customer Support Supervisor in Southall employer: Smart Managed Solutions
Smart Managed Solutions is an excellent employer, offering a supportive work culture that values employee development and career progression. Located in Winnersh, Reading, the company provides generous benefits such as 25 days of annual leave and opportunities for volunteering, making it a rewarding place to work for those looking to make a meaningful impact in engineering asset management.
StudySmarter Expert Advice🤫
We think this is how you could land Planning and Customer Support Supervisor in Southall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Smart Managed Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Smart Managed Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Planning and Customer Support Supervisor in Southall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Smart Managed Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Smart Managed Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Smart Managed Solutions!
How to prepare for a job interview at Smart Managed Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
