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- Tasks: Manage engineering assets and ensure smooth operations with minimal disruptions.
- Company: Join SMART, a leader in facility management across the UK.
- Benefits: Enjoy structured training, career progression, and unique perks like birthday leave.
- Other info: Build positive relationships and enjoy a dynamic work culture.
- Why this job: Make a real impact while developing your engineering career in a supportive environment.
- Qualifications: Must be formally trained in engineering to City and Guilds Level 3 or NVQ Level 3.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for an enthusiastic Contract Supervisor to join our team! This is a Monday-Friday position working 08:00-17:00. At SMART, we help lead organisations across the UK to keep their facilities running safely, efficiently, and sustainably. We deliver a client-focused approach to deliver reliable, planned and reactive maintenance with a strong focus on quality, technical expertise, and customer service.
As a Contract Supervisor you will manage engineering assets to ensure smooth, cost-effective operations with minimal disruptions. You will oversee reactive works, ensuring requests are handled promptly and in line with procedures, and develop management tools to monitor asset and building performance, providing recommendations for improvement.
- Upload quotes to Web Quote for client approval and ensure reactive tasks are completed within SLA.
- Attend daily meetings and submit weekly staff and subcontractor rotas on time.
- Carry out routine PPM on electrical and mechanical plant, complete reactive tasks promptly, and maintain adequate spares with inventory and timescale estimates.
- Keep Computer-Based Maintenance Systems up to date with accurate PPM and reactive data.
- Prepare and follow Method Statements and Risk Assessments, ensuring good engineering practices and a safe work environment with uniforms and PPE.
- Compile monthly reports for managers and clients.
- Build positive relationships with Smart staff, subcontractors, and client representatives.
Education and Training: Formally trained in engineering discipline to City and Guilds Level 3 of NVQ Level 3.
At SMART, you'll join a growing company that invests in its team and supports career development. We offer benefits including birthday and life-event leave, three paid volunteering days, and a holiday-buy scheme.
Planning & Customer Support Supervisor employer: Smart Managed Solutions
Contact Detail:
Smart Managed Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning & Customer Support Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and maintenance, so you can show how your skills align with their mission. We want to see your enthusiasm!
✨Tip Number 3
Practice common interview questions and prepare your own to ask. This shows you're engaged and interested in the role. Plus, it gives you a chance to highlight your experience in managing engineering assets and customer support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team at SMART.
We think you need these skills to ace Planning & Customer Support Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Planning & Customer Support Supervisor role. Highlight your relevant experience in managing engineering assets and customer service, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with our client-focused approach. Don’t forget to mention any experience with reactive maintenance or managing teams.
Showcase Your Technical Skills: Since we value technical expertise, be sure to highlight any formal training or certifications you have in engineering. Mention specific tools or systems you've used, especially if they relate to Computer-Based Maintenance Systems.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Smart Managed Solutions
✨Know Your Stuff
Make sure you brush up on your engineering knowledge, especially around maintenance practices and asset management. Familiarise yourself with the specific tools and systems mentioned in the job description, like Computer-Based Maintenance Systems, as this will show your technical expertise.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on client relationships, prepare examples of how you've successfully managed customer interactions in the past. Think about times when you resolved issues quickly or improved service delivery, as this will highlight your client-focused approach.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing reactive works or ensuring compliance with safety standards. Practise articulating your thought process and decision-making skills, as this will demonstrate your ability to think on your feet.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.