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- Tasks: Manage engineering assets and ensure smooth operations with minimal disruptions.
- Company: Join SMART, a leader in facility management across the UK.
- Benefits: Enjoy structured training, career progression, and unique perks like birthday leave.
- Other info: Be part of a growing team that values your development and well-being.
- Why this job: Make a real impact while developing your engineering career in a supportive environment.
- Qualifications: City and Guilds Level 3 or NVQ Level 3 in engineering required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for an enthusiastic Contract Supervisor to join our team! This is a Monday-Friday position working 08:00-17:00. At SMART, we help lead organisations across the UK to keep their facilities running safely, efficiently, and sustainably. We deliver a client-focused approach to deliver reliable, planned and reactive maintenance with a strong focus on quality, technical expertise, and customer service.
As a Contract Supervisor you will manage engineering assets to ensure smooth, cost-effective operations with minimal disruptions. You will oversee reactive works, ensuring requests are handled promptly and in line with procedures, and develop management tools to monitor asset and building performance, providing recommendations for improvement.
- Upload quotes to Web Quote for client approval and ensure reactive tasks are completed within SLA.
- Attend daily meetings and submit weekly staff and subcontractor rotas on time.
- Carry out routine PPM on electrical and mechanical plant, complete reactive tasks promptly, and maintain adequate spares with inventory and timescale estimates.
- Keep Computer-Based Maintenance Systems up to date with accurate PPM and reactive data.
- Prepare and follow Method Statements and Risk Assessments, ensuring good engineering practices and a safe work environment with uniforms and PPE.
- Compile monthly reports for managers and clients.
- Build positive relationships with Smart staff, subcontractors, and client representatives.
Education and Training: Formally trained in engineering discipline to City and Guilds Level 3 of NVQ Level 3.
At SMART, you'll join a growing company that invests in its team and supports career development. We offer benefits including birthday and life-event leave, three paid volunteering days, and a holiday-buy scheme.
Planning and Customer Support Supervisor employer: Smart Managed Solutions
Contact Detail:
Smart Managed Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning and Customer Support Supervisor
✨Tip Number 1
Network like a pro! Reach out to current employees at SMART on LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching SMART's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about our mission and can contribute to our success.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and engineering management. We want to see how you handle challenges and keep things running smoothly!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the SMART team!
We think you need these skills to ace Planning and Customer Support Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contract Supervisor role. Highlight your engineering background and any relevant customer support experience to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your values align with ours at SMART. Don’t forget to mention specific examples of your past achievements in managing engineering assets.
Showcase Your Communication Skills: As a Contract Supervisor, you'll need to build positive relationships with clients and staff. In your application, demonstrate your communication skills by using clear and concise language, and maybe even share a brief story about a successful collaboration.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Smart Managed Solutions
✨Know Your Stuff
Make sure you brush up on your engineering knowledge, especially around maintenance practices and asset management. Familiarise yourself with the specific tools and systems mentioned in the job description, like Computer-Based Maintenance Systems, as this will show your technical expertise.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on client relationships, prepare examples of how you've successfully managed customer interactions in the past. Think about times when you resolved issues quickly or improved service delivery, as this will highlight your client-focused approach.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing reactive works or ensuring compliance with safety standards. Practise articulating your thought process and decision-making skills, as this will demonstrate your ability to think on your feet.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.