At a Glance
- Tasks: Provide 2nd and 3rd line IT support across cloud, infrastructure, and end-user services.
- Company: Join Smart Managed Solutions, a supportive and tech-savvy team in London.
- Benefits: Work with modern technologies and develop your skills in a growing organisation.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact while solving complex technical issues and enhancing IT services.
- Qualifications: Experience in IT support with strong knowledge of Microsoft technologies and troubleshooting skills.
The predicted salary is between 40000 - 50000 € per year.
Smart Managed Solutions is looking for an experienced IT Support Engineer (2nd/3rd Line) to join our IT team. This is an excellent opportunity for a hands‑on technical professional who enjoys working across modern Microsoft technologies in a collaborative, fast‑paced environment.
You will be a key technical resource within a small IT team, taking ownership of complex support issues, contributing to continuous improvement, and ensuring the reliability and security of IT services across the business.
The Role
As an IT Support Engineer, you will provide 2nd and 3rd line support across infrastructure, cloud and end‑user environments, acting as a primary escalation point for technical issues. You will work closely with the IT Technical Lead, support ongoing projects and play an important role in maintaining service continuity and security. This role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security.
Key Responsibilities
- Provide 2nd and 3rd line IT support across cloud, infrastructure and end‑user services
- Act as a primary escalation point for complex technical issues
- Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices
- Troubleshoot and support:
- Microsoft 365 (Exchange, Teams, SharePoint)
- Entra ID (Azure AD), Conditional Access and identity management
- Intune and endpoint management
- Windows desktop and server environments
- Support and maintain Azure and cloud‑based services
- Assist with security configuration and monitoring, including Microsoft Defender, identity protection, endpoint security and patching
- Perform root cause analysis and implement long‑term technical fixes
- Support compliance with security and governance frameworks such as ISO 27001 and Cyber Essentials
- Contribute to IT projects, system upgrades and deployments
- Create and maintain technical documentation and knowledge base articles
- Work closely with the IT Technical Lead and provide cover when required
- Liaise with third‑party vendors and service providers
Skills & Experience
Essential
- Proven experience in an IT support role covering 2nd and 3rd line responsibilities
- Strong experience with:
- Microsoft 365
- Entra ID / Active Directory
- Intune / endpoint management
- Azure (administration, networking and identity)
- Solid understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)
- Experience supporting Windows server and desktop environments
- Knowledge of Microsoft security tools and best practices
- Strong troubleshooting skills across multiple systems
- Experience working within a small to mid‑sized IT team
Desirable
- PowerShell scripting or automation experience
- Backup and disaster recovery exposure (e.g. Veeam)
- Experience with Dynamics 365 or other business systems
- Familiarity with ITIL‑aligned processes
About You
- Proactive and hands‑on, with strong ownership of technical issues
- Able to work independently and manage priorities effectively
- Flexible and adaptable within a small‑team environment
- Strong communication skills, able to support both technical and non‑technical users
- Collaborative and team‑focused, with a willingness to share knowledge
Why Join Smart Managed Solutions?
You’ll be joining a supportive and technically engaged team where your expertise will be valued and your ideas encouraged. This role offers the opportunity to work with modern technologies, contribute to meaningful projects and develop your skills within a growing organisation.
Senior Technical Support Engineer - Network in London employer: smart managed solutions
At Smart Managed Solutions, we pride ourselves on fostering a collaborative and supportive work culture where your technical expertise is not only valued but also encouraged. As a Senior Technical Support Engineer in London, you will have the opportunity to work with cutting-edge Microsoft technologies while contributing to impactful projects, all within a small, dynamic team that prioritises employee growth and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer - Network in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Technical Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews like a pro! Brush up on your technical skills, especially around Microsoft 365, Azure, and networking fundamentals. We want you to feel confident when discussing your experience and how you can tackle complex support issues.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've resolved tricky technical challenges in the past. This will demonstrate your hands-on experience and proactive approach to IT support.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Smart Managed Solutions.
We think you need these skills to ace Senior Technical Support Engineer - Network in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of IT Support Engineer. Highlight your experience with Microsoft 365, Azure, and any relevant troubleshooting skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your hands-on experience makes you the perfect fit. We love seeing enthusiasm and a bit of personality!
Showcase Your Technical Skills:In your application, don’t forget to showcase your technical skills, especially around 2nd and 3rd line support. Mention specific tools and technologies you've worked with, like Intune or Azure, to catch our eye!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at smart managed solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss specific scenarios where you've tackled complex technical issues, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Troubleshooting Skills
Prepare to walk through your troubleshooting process for common issues like DNS or VPN problems. Use real examples from your past roles to illustrate how you approach and resolve these challenges effectively.
✨Demonstrate Team Collaboration
Since this role involves working closely with a small IT team, be ready to share experiences where you've collaborated with others. Highlight how you’ve contributed to team projects or supported colleagues in resolving technical issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT environment, ongoing projects, or their approach to security compliance. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
