At a Glance
- Tasks: Provide 2nd and 3rd line IT support across cloud and infrastructure services.
- Company: Join Smart Managed Solutions, a supportive and innovative tech team.
- Benefits: Valuable experience with modern technologies and opportunities for skill development.
- Other info: Flexible, hands-on role with great career growth potential.
- Why this job: Make a real impact while working on exciting projects in a collaborative environment.
- Qualifications: Experience in IT support with strong knowledge of Microsoft technologies.
The predicted salary is between 40000 - 50000 £ per year.
Smart Managed Solutions is looking for an experienced IT Support Engineer (2nd/3rd Line) to join our IT team. This is an excellent opportunity for a hands-on technical professional who enjoys working across modern Microsoft technologies in a collaborative, fast-paced environment.
You will be a key technical resource within a small IT team, taking ownership of complex support issues, contributing to continuous improvement, and ensuring the reliability and security of IT services across the business.
The Role
As an IT Support Engineer, you will provide 2nd and 3rd line support across infrastructure, cloud and end-user environments, acting as a primary escalation point for technical issues. You will work closely with the IT Technical Lead, support ongoing projects and play an important role in maintaining service continuity and security. This role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security.
Key Responsibilities
- Provide 2nd and 3rd line IT support across cloud, infrastructure and end-user services
- Act as a primary escalation point for complex technical issues
- Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices
- Troubleshoot and support:
- Microsoft 365 (Exchange, Teams, SharePoint)
- Entra ID (Azure AD), Conditional Access and identity management
- Intune and endpoint management
- Windows desktop and server environments
- Support and maintain Azure and cloud-based services
- Assist with security configuration and monitoring, including Microsoft Defender, identity protection, endpoint security and patching
- Perform root cause analysis and implement long-term technical fixes
- Support compliance with security and governance frameworks such as ISO 27001 and Cyber Essentials
- Contribute to IT projects, system upgrades and deployments
- Create and maintain technical documentation and knowledge base articles
- Work closely with the IT Technical Lead and provide cover when required
- Liaise with third-party vendors and service providers
Skills & Experience
Essential
- Proven experience in an IT support role covering 2nd and 3rd line responsibilities
- Strong experience with:
- Microsoft 365
- Entra ID / Active Directory
- Intune / endpoint management
- Azure (administration, networking and identity)
- Solid understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)
- Experience supporting Windows server and desktop environments
- Knowledge of Microsoft security tools and best practices
- Strong troubleshooting skills across multiple systems
- Experience working within a small to mid-sized IT team
Desirable
- PowerShell scripting or automation experience
- Backup and disaster recovery exposure (e.g. Veeam)
- Experience with Dynamics 365 or other business systems
- Familiarity with ITIL-aligned processes
About You
- Proactive and hands-on, with strong ownership of technical issues
- Able to work independently and manage priorities effectively
- Flexible and adaptable within a small-team environment
- Strong communication skills, able to support both technical and non-technical users
- Collaborative and team-focused, with a willingness to share knowledge
Why Join Smart Managed Solutions?
You’ll be joining a supportive and technically engaged team where your expertise will be valued and your ideas encouraged. This role offers the opportunity to work with modern technologies, contribute to meaningful projects and develop your skills within a growing organisation.
Senior IT and AV engineer. in London employer: smart managed solutions
Smart Managed Solutions is an exceptional employer that fosters a collaborative and supportive work culture, where your technical expertise is not only valued but also encouraged. Located in London, this role offers the chance to work with cutting-edge Microsoft technologies while contributing to impactful projects, ensuring continuous professional growth and development within a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT and AV engineer. in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in IT. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your hands-on experience with Microsoft technologies and IT support.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Think about how you would troubleshoot specific issues or improve processes. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT and AV engineer. in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 2nd and 3rd line support, especially with Microsoft technologies. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Showcase Your Problem-Solving Skills:In your application, highlight specific examples where you've tackled complex technical issues. We’re looking for proactive problem solvers who take ownership, so share those success stories that demonstrate your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Smart Managed Solutions!
How to prepare for a job interview at smart managed solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and endpoint management. Be ready to discuss specific scenarios where you've tackled complex technical issues, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of how you've resolved tricky support issues in the past. Think about the root cause analysis you've performed and the long-term fixes you've implemented. This will demonstrate your proactive approach and ownership of technical challenges.
✨Communicate Clearly
Since you'll be supporting both technical and non-technical users, practice explaining complex concepts in simple terms. This will highlight your strong communication skills and ability to work collaboratively within a team.
✨Familiarise Yourself with Security Practices
Given the importance of security in this role, make sure you're up to speed on Microsoft security tools and best practices. Be prepared to discuss how you've contributed to compliance with frameworks like ISO 27001 or Cyber Essentials in your previous roles.
