At a Glance
- Tasks: Provide 2nd and 3rd line IT support across cloud, infrastructure, and end-user services.
- Company: Join Smart Managed Solutions, a supportive and innovative tech team in London.
- Benefits: Valuable experience with modern technologies and opportunities for skill development.
- Other info: Collaborative environment with a focus on continuous improvement and career growth.
- Why this job: Make a real impact while working with cutting-edge Microsoft technologies.
- Qualifications: Experience in IT support with strong troubleshooting skills and knowledge of Microsoft tools.
The predicted salary is between 40000 - 50000 £ per year.
Smart Managed Solutions is looking for an experienced IT Support Engineer (2nd/3rd Line) to join our IT team. This is an excellent opportunity for a hands‐on technical professional who enjoys working across modern Microsoft technologies in a collaborative, fast‐paced environment.
You will be a key technical resource within a small IT team, taking ownership of complex support issues, contributing to continuous improvement, and ensuring the reliability and security of IT services across the business.
The Role
As an IT Support Engineer, you will provide 2nd and 3rd line support across infrastructure, cloud and end‐user environments, acting as a primary escalation point for technical issues. You will work closely with the IT Technical Lead, support ongoing projects and play an important role in maintaining service continuity and security. This role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security.
Key Responsibilities
- Provide 2nd and 3rd line IT support across cloud, infrastructure and end‐user services
- Act as a primary escalation point for complex technical issues
- Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices
- Troubleshoot and support:
- Microsoft 365 (Exchange, Teams, SharePoint)
- Entra ID (Azure AD), Conditional Access and identity management
- Intune and endpoint management
- Windows desktop and server environments
- Support and maintain Azure and cloud‐based services
- Assist with security configuration and monitoring, including Microsoft Defender, identity protection, endpoint security and patching
- Perform root cause analysis and implement long‐term technical fixes
- Support compliance with security and governance frameworks such as ISO 27001 and Cyber Essentials
- Contribute to IT projects, system upgrades and deployments
- Create and maintain technical documentation and knowledge base articles
- Work closely with the IT Technical Lead and provide cover when required
- Liaise with third‐party vendors and service providers
Skills & Experience
Essential
- Proven experience in an IT support role covering 2nd and 3rd line responsibilities
- Strong experience with:
- Microsoft 365
- Entra ID / Active Directory
- Intune / endpoint management
- Azure (administration, networking and identity)
- Solid understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)
- Experience supporting Windows server and desktop environments
- Knowledge of Microsoft security tools and best practices
- Strong troubleshooting skills across multiple systems
- Experience working within a small to mid‐sized IT team
Desirable
- PowerShell scripting or automation experience
- Backup and disaster recovery exposure (e.g. Veeam)
- Experience with Dynamics 365 or other business systems
- Familiarity with ITIL‐aligned processes
About You
- Proactive and hands‐on, with strong ownership of technical issues
- Able to work independently and manage priorities effectively
- Flexible and adaptable within a small‐team environment
- Strong communication skills, able to support both technical and non‐technical users
- Collaborative and team‐focused, with a willingness to share knowledge
Why Join Smart Managed Solutions?
You'll be joining a supportive and technically engaged team where your expertise will be valued and your ideas encouraged. This role offers the opportunity to work with modern technologies, contribute to meaningful projects and develop your skills within a growing organisation.
IT Support Engineer in London employer: Smart Managed Solutions
Smart Managed Solutions is an exceptional employer, offering a dynamic work environment in Teddington where innovation meets professionalism. With a strong focus on employee development and a supportive culture, we provide opportunities for growth and advancement while ensuring a healthy work-life balance. Join us to be part of a team that values safety and excellence in delivering high-quality mechanical engineering solutions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Smart Managed Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Smart Managed Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Smart Managed Solutions!
✨Direct Apply to Smart Managed Solutions
Let's not forget to apply directly through the Smart Managed Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Smart Managed Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Smart Managed Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Smart Managed Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
