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- Tasks: Support contract delivery and ensure smooth operations for our engineering team.
- Company: Join SMART, a leading organisation focused on sustainable facility management.
- Benefits: Enjoy career progression, birthday leave, volunteering days, and a workplace pension.
- Other info: Join a supportive environment with opportunities for professional development.
- Why this job: Be part of a dynamic team that values your growth and contributions.
- Qualifications: Experience in a similar role and relevant educational qualifications preferred.
The predicted salary is between 30000 - 40000 £ per year.
Be part of the SMART Team! At SMART, we help lead organisations across the UK to keep their facilities running safely, efficiently, and sustainably. We deliver a client-focused approach to deliver reliable, planned and reactive maintenance with a strong focus on quality, technical expertise, and customer service.
We’re proud to be an employer that values career progression. We offer structured training and clear progression routes to help you build a rewarding engineering career.
Purpose: We’re looking for a proactive Contract Support professional to play a key role in keeping our operations running smoothly. You’ll be the backbone of our contract delivery by supporting the management team and ensuring our engineers and customers are happy.
Key responsibilities:
- Produce financial and statistical reports for your designated portfolio and collate information for internal and external monthly reports.
- Assist in reviewing contract month-end P&L’s with the Chief Financial Officer, Management Accountant, and Business Unit Management Team.
- Oversee daily administration tasks for direct sites, including raising work orders, purchase orders, and sales invoices, and ensuring timely delivery of parts and services.
- Manage and review WIP, debt, purchase invoices, open purchase orders, and maintenance invoicing for all contracts, updating as required.
- Respond to customer inquiries professionally and maintain accurate client files, conducting quarterly audits.
- Submit overtime reports to payroll, monitor engineers' work schedules, conduct site visits, attend meetings as needed, and perform additional administrative duties as requested.
Education and Training:
- Experience in a similar role.
- Higher educational qualifications to A Level/HNC/D/Masters/Bachelor’s degree level would be beneficial.
Why work for us?
- Career Progression
- Workplace Pension
- Mandatory Leave on your Birthday
- Employee Assistance Programme
- Volunteering Days
While technology continues to evolve, it’s our people who set us apart. At SMART, you’ll join a growing company that invests in its team and supports career development. We’re looking for like-minded people who want to grow with the company and play a part in our continued success. We offer benefits including birthday and life-event leave, three paid volunteering days, and a holiday-buy scheme. Apply today and build a career with us.
Contract Support in London employer: Smart Managed Solutions
Contact Detail:
Smart Managed Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching SMART and understanding our values. Be ready to discuss how your skills align with our mission of delivering quality service and supporting our teams.
✨Tip Number 3
Showcase your proactive attitude! During interviews, share examples of how you've taken initiative in past roles. We love candidates who can demonstrate their problem-solving skills and commitment to customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the SMART team.
We think you need these skills to ace Contract Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contract Support role. Highlight any relevant experience in administration, financial reporting, or customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join the SMART Team and how your background aligns with our values. Be genuine and let your personality come through!
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. A polished application shows us you care about quality and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Smart Managed Solutions
✨Know Your Numbers
As a Contract Support professional, you'll be dealing with financial reports and P&L statements. Brush up on your financial terminology and be ready to discuss how you've managed budgets or financial reporting in the past. This shows you understand the core responsibilities of the role.
✨Showcase Your Customer Service Skills
Since this role involves responding to customer inquiries and maintaining client files, prepare examples of how you've handled customer interactions in previous jobs. Highlight any situations where you turned a negative experience into a positive one, as this demonstrates your proactive approach.
✨Be Organised and Detail-Oriented
The job requires overseeing daily administration tasks and managing various reports. Bring along examples of how you've successfully managed multiple tasks or projects simultaneously. Discuss your methods for staying organised and ensuring accuracy in your work.
✨Demonstrate Your Team Spirit
SMART values teamwork, so be prepared to talk about how you've collaborated with others in past roles. Share specific instances where you supported your team or contributed to a project’s success, showing that you're a great fit for their collaborative culture.