At a Glance
- Tasks: Support contract delivery and ensure smooth operations for our engineering team.
- Company: Join SMART, a leading organisation focused on sustainable facility management.
- Benefits: Enjoy career progression, workplace pension, birthday leave, and paid volunteering days.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a supportive team that values your growth and development.
- Qualifications: Experience in a similar role and relevant educational qualifications preferred.
The predicted salary is between 36000 - 60000 £ per year.
Be part of the SMART Team. At SMART, we help lead organisations across the UK to keep their facilities running safely, efficiently, and sustainably. We deliver a client-focused approach to deliver reliable, planned and reactive maintenance with a strong focus on quality, technical expertise, and customer service.
We're proud to be an employer that values career progression. We offer structured training and clear progression routes to help you build a rewarding engineering career.
Purpose
We're looking for a proactive Contract Support professional to play a key role in keeping our operations running smoothly. You'll be the backbone of our contract delivery by supporting the management team and ensuring our engineers and customers are happy.
Key Responsibilities
- Produce financial and statistical reports for your designated portfolio and collate information for internal and external monthly reports.
- Assist in reviewing contract month-end P&L's with the Chief Financial Officer, Management Accountant, and Business Unit Management Team.
- Oversee daily administration tasks for direct sites, including raising work orders, purchase orders, and sales invoices, and ensuring timely delivery of parts and services.
- Manage and review WIP, debt, purchase invoices, open purchase orders, and maintenance invoicing for all contracts, updating as required.
- Respond to customer inquiries professionally and maintain accurate client files, conducting quarterly audits.
- Submit overtime reports to payroll, monitor engineers' work schedules, conduct site visits, attend meetings as needed, and perform additional administrative duties as requested.
Education And Training
Experience in a similar role. Higher educational qualifications to A Level/HNC/D/Masters/Bachelor's degree level would be beneficial.
Why work for us?
- Career Progression
- Workplace Pension
- Mandatory Leave on your Birthday
- Employee Assistance Programme
- Volunteering Days
While technology continues to evolve, it's our people who set us apart. At SMART, you'll join a growing company that invests in its team and supports career development. We're looking for like-minded people who want to grow with the company and play a part in our continued success. We offer benefits including birthday and life-event leave, three paid volunteering days, and a holiday-buy scheme. Apply today and build a career with us.
Contract Support in London employer: Smart Managed Solutions
At Smart Managed Solutions, we pride ourselves on being an exceptional employer that prioritises employee growth and work-life balance. With a generous holiday entitlement, life assurance, and opportunities for volunteering, we foster a supportive work culture that values innovation and personal contributions. Our commitment to comprehensive training and clear progression routes ensures that you can build a rewarding career while working in a dynamic environment that partners with leading organisations in the engineering services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching SMART and understanding our values. Tailor your answers to show how you align with our client-focused approach and commitment to quality and customer service.
✨Tip Number 3
Showcase your skills! Bring examples of your past work or projects that demonstrate your ability to manage contracts and support teams effectively. This will help us see how you can contribute to our operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the SMART team.
We think you need these skills to ace Contract Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Contract Support role. Highlight any relevant experience in administration, financial reporting, or customer service to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join the SMART team and how your background aligns with our values. Keep it friendly and professional – we love a personal touch!
Showcase Your Proactivity:In your application, give examples of how you've taken initiative in previous roles. We’re looking for someone who can keep operations running smoothly, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from the SMART team!
How to prepare for a job interview at Smart Managed Solutions
✨Know Your Numbers
As a Contract Support professional, you'll be dealing with financial reports and P&L statements. Brush up on your financial literacy and be ready to discuss how you’ve managed budgets or produced reports in the past. This will show that you understand the core responsibilities of the role.
✨Showcase Your Customer Service Skills
Since the job involves responding to customer inquiries and maintaining client files, prepare examples of how you've handled customer interactions in previous roles. Highlight any instances where you went above and beyond to ensure customer satisfaction.
✨Be Proactive in Problem-Solving
The role requires a proactive approach to support the management team. Think of specific situations where you identified issues before they became problems and how you resolved them. This will demonstrate your ability to keep operations running smoothly.
✨Understand the Company Culture
SMART values career progression and teamwork. Familiarise yourself with their mission and values, and be prepared to discuss how you align with them. Showing that you’re a good fit for their culture can set you apart from other candidates.
