At a Glance
- Tasks: Lead and manage hard services contracts, ensuring operational delivery and client satisfaction.
- Company: Join SMART, a leader in facilities management with a focus on sustainability and quality.
- Benefits: Enjoy 25 days annual leave, birthday leave, volunteering days, and career progression opportunities.
- Other info: Be part of a supportive team that values your growth and invests in your future.
- Why this job: Make a real impact in a high-profile role while developing your skills in contract management.
- Qualifications: Experience in managing hard services contracts and strong technical knowledge in engineering.
The predicted salary is between 50000 - 65000 £ per year.
Be part of the Smart Team! We have an exciting opportunity for an experienced Contract Manager - Hard Services to join our growing team on a high-profile contract in London. This is a full-time, Monday to Friday role based within an iconic London building.
About Us: At SMART, we help lead organisations across the UK to keep their facilities running safely, efficiently and sustainably. We deliver a client-focused approach to provide reliable planned and reactive maintenance with a strong focus on quality, technical expertise and excellent customer service. We’re proud to be an employer that values career progression. We offer structured training, clear progression routes and the opportunity to manage high-value hard services contracts across prominent commercial and critical environments.
Role Purpose: The Contract Manager will be responsible for the operational delivery, commercial management and continuous improvement of hard services (electrical and mechanical) across the contract. You will ensure service level agreements are met, guide the engineering team, manage client relationships and deliver safe, compliant and cost-effective maintenance solutions.
Key Tasks and Responsibilities:
- Lead and manage the contract delivery for hard services including PPM, reactive and breakdown works to electrical and mechanical systems (e.g. UPS, generators, LV distribution, HVAC and associated plant).
- Act as the primary client contact for operational matters, building strong relationships, attending governance meetings and ensuring client satisfaction.
- Ensure all work is carried out in accordance with statutory requirements, site rules and company policies, including the preparation and review of Method Statements and Risk Assessments.
- Manage and develop the on-site engineering team, providing coaching, performance management and ensuring competence and training records are maintained.
- Oversee the Computer-Based Maintenance System to ensure accurate scheduling, logging and closure of PPM and reactive tickets, and that all documentation is completed in a timely manner.
- Monitor asset performance and condition, develop management tools and reports to identify trends, and recommend improvements to increase reliability and reduce cost.
- Manage contract budgets, cost control and commercial administration including variations, invoicing support and supplier performance.
- Co-ordinate third-party contractors and supply chain, ensuring works are delivered to the required standard and in line with contract procedures.
- Ensure inventory of critical spares is maintained and provide oversight of procurement activities to support timely remedial works.
- Drive continuous improvement, implement best practice, and support sustainability initiatives across the contract.
Education, Experience and Skills:
- Proven experience managing hard services contracts within a facilities management, data centre or commercial estate environment.
- Formally trained in an electrical or mechanical engineering discipline to City and Guilds Level 3, NVQ Level 3 or equivalent technical qualification.
- Strong technical knowledge of HVAC, UPS, generators, LV systems and site alarm/SCADA systems, with the ability to interpret technical data and graphical information.
- Experience of managing teams, contractors and delivering against KPI/SLAs.
- Commercial acumen with experience of budget management and contract administration.
- Excellent communication and stakeholder management skills, with the ability to present findings and reports to clients and senior management.
Why SMART?
- Mandatory leave on your birthday
- Life-event leave
- Life assurance
- 25 days annual leave + bank holidays
- Three fully paid volunteering days
- Holiday-buy scheme
- Career progression and structured training
- Workplace pension
- Employee assistance programme
While technology continues to evolve, it’s our people who set us apart. At SMART, you’ll join a supportive company that invests in its team and offers opportunities to develop your career in contract management and hard services delivery. Apply today and help us deliver outstanding facilities services.
Contract Manager - Hard Services in London employer: Smart Managed Solutions
SMART is an exceptional employer that prioritises career progression and employee development, offering structured training and clear advancement routes within a dynamic work environment. Located in an iconic London building, our team enjoys a supportive culture that values work-life balance, with benefits such as mandatory leave on your birthday, life-event leave, and fully paid volunteering days. Join us to be part of a dedicated team that not only focuses on delivering high-quality hard services but also invests in the growth and well-being of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager - Hard Services in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand SMART's values and how they align with your experience. This will help you stand out and show that you're genuinely interested in being part of the Smart Team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in managing hard services contracts can benefit SMART. Keep it concise and focus on your achievements that relate directly to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining us at SMART and contributing to our mission of delivering outstanding facilities services.
We think you need these skills to ace Contract Manager - Hard Services in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Manager role. Highlight your experience in managing hard services contracts and any relevant technical qualifications. We want to see how your skills align with what we do at SMART!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about facilities management and how you can contribute to our team. Be sure to mention specific experiences that relate to the job description.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've successfully managed budgets, improved service delivery, or led teams in previous roles. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with SMART!
How to prepare for a job interview at Smart Managed Solutions
✨Know Your Hard Services Inside Out
Make sure you brush up on your knowledge of hard services, especially HVAC, UPS, and generators. Be ready to discuss specific examples from your past experience where you've successfully managed these systems, as this will show your technical expertise and understanding of the role.
✨Showcase Your Client Management Skills
Prepare to talk about how you've built and maintained strong client relationships in previous roles. Think of specific instances where you’ve resolved issues or improved client satisfaction, as this is crucial for the Contract Manager position.
✨Demonstrate Your Leadership Style
Be ready to discuss your approach to managing teams and contractors. Share examples of how you've coached team members or handled performance management, as this will highlight your ability to lead the engineering team effectively.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to contract management and operational delivery. Practice articulating your thought process and decision-making skills, especially regarding budget management and continuous improvement initiatives.
