At a Glance
- Tasks: Lead operational performance and manage key client contracts in a dynamic environment.
- Company: Join SMART, a forward-thinking company focused on sustainable facility management.
- Benefits: Enjoy birthday leave, paid volunteering days, and a holiday-buy scheme.
- Other info: We value growth and invest in our team's development for a rewarding career.
- Why this job: Make a real impact while developing your career in a supportive team.
- Qualifications: 2-5 years in FM or contract management with strong leadership skills.
The predicted salary is between 40500 - 49500 £ per year.
Be part of the Smart Team!
At SMART, we help lead organisations across the UK to keep their facilities running safely, efficiently, and sustainably. We deliver a client-focused approach to deliver reliable, planned and reactive maintenance with a strong focus on quality, technical expertise, and customer service.
We’re proud to be an employer that values career progression. We offer structured training and clear progression routes to help you build a rewarding engineering career.
Role Purpose:
We are looking for an experienced Account Director to lead operational and commercial performance of a key client contract within the SMART portfolio. You’ll oversee the maintenance of M&E systems, lead on-site teams, and drive service excellence — while managing a contract P&L, ensuring costs are controlled, performance targets are met, and opportunities for sustainable growth are identified.
Key Tasks and Responsibilities:
- Take ownership of planned preventative maintenance and reactive works, ensuring 100% statutory and contractual compliance.
- Lead, coach, and develop engineering teams through regular briefings, toolbox talks and structured performance appraisals.
- Produce accurate monthly client reports and maintain clear and professional client communication.
- Manage QHSE audits and documentation and performance standards.
- Oversee additional works, quotations, and supplier performance in line with contractual and commercial requirements.
- Manage budgets, monitor spend and protect P&L performance across a circa £3m contract portfolio.
- Identify and deliver opportunities to improve service delivery, operational efficiency, and commercial performance.
Education and Training:
- 2–5 years’ experience in FM or operational contract management
- Experience leading and developing managers or teams
- Strong knowledge of M&E systems and operational processes
- Confident managing budgets, financial performance, and reporting
- Excellent communication skills with a focus on client relationships
Desirable: 18th Edition, C&G 2391, or Mechanical/HVAC qualifications
Why SMART?
While technology continues to evolve, it’s our people who set us apart. At SMART, you’ll join a growing company that invests in its team and supports career development. We’re looking for like-minded people who want to grow with the company and play a part in our continued success. We offer benefits including birthday and life-event leave, three paid volunteering days, and a holiday-buy scheme. Apply today and build a career with us.
Account Director in London employer: Smart Managed Solutions
At Smart Managed Solutions, we pride ourselves on fostering a dynamic and inclusive work culture that values innovation and collaboration. Located in the heart of London, our head office offers a vibrant environment where employees are encouraged to grow and develop their skills through continuous learning opportunities. As a Talent Acquisition Specialist, you will play a crucial role in shaping our workforce while enjoying the benefits of working with leading organisations in the engineering sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Account Director at Smart Managed Solutions!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Smart Managed Solutions or be willing to refer you for that Account Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Smart Managed Solutions who’s on the lookout for their next Account Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Account Director role at Smart Managed Solutions!
We think you need these skills to ace Account Director in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Smart Managed Solutions. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Smart Managed Solutions
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Smart Managed Solutions. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
