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- Tasks: Provide 2nd and 3rd line IT support across cloud and infrastructure.
- Company: Join a dynamic team at Smart Managed Solutions in London.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Other info: Collaborative environment with exposure to cutting-edge cloud solutions.
- Why this job: Be a key player in maintaining IT services and security.
- Qualifications: Experience with Microsoft technologies and strong troubleshooting skills.
The predicted salary is between 40000 - 50000 £ per year.
Smart Managed Solutions is looking for an experienced IT Support Engineer (2nd/3rd Line) to join our IT team. This is an excellent opportunity for a hands‑on technical professional who enjoys working across modern Microsoft technologies in a collaborative, fast‑paced environment. You will be a key technical resource within a small IT team, taking ownership of complex support issues, contributing to continuous improvement, and ensuring the reliability and security of IT services across the business.
The Role
As an IT Support Engineer, you will provide 2nd and 3rd line support across infrastructure, cloud and end‑user environments, acting as a primary escalation point for technical issues. You will work closely with the IT Technical Lead, support ongoing projects and play an important role in maintaining service continuity and security. This role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security.
Key Responsibilities
- Provide 2nd and 3rd line IT support across cloud, infrastructure and end‑user services
- Act as a primary escalation point for complex technical issues
- Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices
- Troubleshoot and support: Microsoft 365 (Exchange, Teams, SharePoint)
- Entra ID (Azure AD), Conditional Access and identity management
- Intune and endpoint management
- Windows desktop and server environments
- Support and maintain Azure and cloud‑based services
- Assist with security configuration and monitoring, including Microsoft Defender, identity protection, endpoint security and patching
- Perform root cause analysis and implement long‑term technical fixes
- Support compliance with security and governance frameworks such as ISO 27001 and Cyber Essentials
- Contribute to IT projects, system upgrades and deployments
- Create and maintain technical documentation and knowledge base articles
- Work closely with the IT Technical Lead and provide cover when required
- Liaise with third‑party vendors and service providers
IT Support Engineer employer: smart managed solutions
Contact Detail:
smart managed solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Smart Managed Solutions. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare for technical interviews by brushing up on your knowledge of Microsoft technologies, Azure, and endpoint management. We want to see how you tackle real-world problems, so practice with mock scenarios.
✨Tip Number 3
Be proactive! If you spot an issue or have a suggestion for improvement while researching Smart Managed Solutions, mention it during your interview. It shows initiative and that you're already thinking about how to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the time to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 2nd and 3rd line support, especially with Microsoft technologies. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've tackled complex technical issues. We’re all about continuous improvement, so sharing your approach to troubleshooting will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at smart managed solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Azure, Microsoft 365, and endpoint management. Be ready to discuss specific scenarios where you've tackled complex technical issues, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've approached troubleshooting in the past. Think about a time when you resolved a particularly tricky issue and be ready to explain your thought process. This will demonstrate your ability to take ownership of problems.
✨Familiarise Yourself with Security Protocols
Since security is a big part of the role, make sure you understand frameworks like ISO 27001 and Cyber Essentials. Be prepared to discuss how you've contributed to maintaining security in previous roles, as this will highlight your commitment to service reliability.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the team dynamics, ongoing projects, or the company's approach to IT support. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.