At a Glance
- Tasks: Manage hard services contracts and ensure top-notch operational delivery in a dynamic environment.
- Company: Join SMART, a leading facilities management company with a focus on quality and sustainability.
- Benefits: Enjoy 25 days annual leave, birthday leave, and structured training for career growth.
- Other info: Work in an iconic London building with excellent career progression opportunities.
- Why this job: Be part of a supportive team that values your development and makes a real impact.
- Qualifications: Experience in managing hard services contracts and strong technical knowledge in engineering.
Be part of the Smart Team! We have an exciting opportunity for an experienced Contract Manager - Hard Services to join our growing team on a high-profile contract in London. This is a full-time, Monday to Friday role based within an iconic London building.
About Us: At SMART, we help lead organisations across the UK to keep their facilities running safely, efficiently and sustainably. We deliver a client-focused approach to provide reliable planned and reactive maintenance with a strong focus on quality, technical expertise and excellent customer service. We’re proud to be an employer that values career progression. We offer structured training, clear progression routes and the opportunity to manage high-value hard services contracts across prominent commercial and critical environments.
Role Purpose: The Contract Manager will be responsible for the operational delivery, commercial management and continuous improvement of hard services (electrical and mechanical) across the contract. You will ensure service level agreements are met, guide the engineering team, manage client relationships and deliver safe, compliant and cost-effective maintenance solutions.
Key Tasks and Responsibilities:
- Lead and manage the contract delivery for hard services including PPM, reactive and breakdown works to electrical and mechanical systems (e.g. UPS, generators, LV distribution, HVAC and associated plant).
- Act as the primary client contact for operational matters, building strong relationships, attending governance meetings and ensuring client satisfaction.
- Ensure all work is carried out in accordance with statutory requirements, site rules and company policies, including the preparation and review of Method Statements and Risk Assessments.
- Manage and develop the on-site engineering team, providing coaching, performance management and ensuring competence and training records are maintained.
- Oversee the Computer-Based Maintenance System to ensure accurate scheduling, logging and closure of PPM and reactive tickets, and that all documentation is completed in a timely manner.
- Monitor asset performance and condition, develop management tools and reports to identify trends, and recommend improvements to increase reliability and reduce cost.
- Manage contract budgets, cost control and commercial administration including variations, invoicing support and supplier performance.
- Co-ordinate third-party contractors and supply chain, ensuring works are delivered to the required standard and in line with contract procedures.
- Ensure inventory of critical spares is maintained and provide oversight of procurement activities to support timely remedial works.
- Drive continuous improvement, implement best practice, and support sustainability initiatives across the contract.
Education, Experience and Skills:
- Proven experience managing hard services contracts within a facilities management, data centre or commercial estate environment.
- Formally trained in an electrical or mechanical engineering discipline to City and Guilds Level 3, NVQ Level 3 or equivalent technical qualification.
- Strong technical knowledge of HVAC, UPS, generators, LV systems and site alarm/SCADA systems, with the ability to interpret technical data and graphical information.
- Experience of managing teams, contractors and delivering against KPI/SLAs.
- Commercial acumen with experience of budget management and contract administration.
- Excellent communication and stakeholder management skills, with the ability to present findings and reports to clients and senior management.
Why SMART?
- Mandatory leave on your birthday
- Life-event leave
- Life assurance
- 25 days annual leave + bank holidays
- Three fully paid volunteering days
- Holiday-buy scheme
- Career progression and structured training
- Workplace pension
- Employee assistance programme
While technology continues to evolve, it’s our people who set us apart. At SMART, you’ll join a supportive company that invests in its team and offers opportunities to develop your career in contract management and hard services delivery. Apply today and help us deliver outstanding facilities services.
Contract Manager - Hard Services employer: Smart Managed Solutions
At SMART, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises career progression and employee development. Located in an iconic London building, our team enjoys a range of benefits including mandatory leave on birthdays, structured training, and opportunities to manage high-value contracts in a supportive environment. Join us to be part of a dedicated team that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager - Hard Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes SMART tick and be ready to discuss how your experience aligns with their mission. This shows you're genuinely interested and not just another candidate.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience managing hard services contracts and how you've tackled challenges in the past. A confident, clear presentation of your skills can make all the difference in landing that role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining the SMART team and ready to contribute to our mission.
We think you need these skills to ace Contract Manager - Hard Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Manager role. Highlight your experience with hard services and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at SMART. Share specific examples of your past successes in managing contracts and teams.
Showcase Your Technical Knowledge:Since this role requires strong technical expertise, don’t shy away from mentioning your knowledge of HVAC, UPS, and other systems. We love seeing candidates who can interpret technical data and bring that to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get started on this journey together!
How to prepare for a job interview at Smart Managed Solutions
✨Know Your Hard Services Inside Out
Make sure you brush up on your knowledge of hard services, especially HVAC, UPS, and generators. Be ready to discuss specific examples from your past experience where you've successfully managed these systems, as this will show your technical expertise and understanding of the role.
✨Showcase Your Client Management Skills
Since the role involves being the primary client contact, prepare to share instances where you've built strong client relationships. Think about how you handled governance meetings and ensured client satisfaction, as this will demonstrate your ability to manage stakeholder expectations effectively.
✨Demonstrate Your Leadership Style
As a Contract Manager, you'll be leading an engineering team. Be ready to discuss your approach to coaching and performance management. Share examples of how you've developed team members and maintained training records, which will highlight your commitment to continuous improvement.
✨Prepare for Commercial Discussions
Familiarise yourself with budget management and contract administration. Be prepared to talk about how you've managed costs and delivered against KPIs/SLAs in previous roles. This will showcase your commercial acumen and ability to drive financial success in contract management.
