At a Glance
- Tasks: Support sales advisers with admin tasks, phone calls, and emails in a hybrid role.
- Company: Established healthcare insurance broker with a supportive team environment.
- Benefits: Pension plan, company-paid healthcare cash plan, and full training provided.
- Other info: Flexible working with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and gain valuable experience in the healthcare industry.
- Qualifications: A’ Level education or relevant office experience; strong organisational skills required.
Independent Health Care Solutions Limited is an established healthcare insurance broker based in Halifax and they are looking for someone to join their existing administration team. The role would be to provide administration support to their busy sales advisers working partly in the office and partly at home.
Key responsibilities:
- Answering incoming phone calls and emails
- Obtaining and processing quotations
- Day to day administration of renewal and new business
- Updating system records
- General administration duties
Experience/Skills required:
- A’ Level standard education required or previous experience of working in a busy office
- Experience of using MS Outlook, Word and Excel
- Organisational and time management skills are essential
- A professional and friendly telephone manner
- Ability to work as a member of a team
Full in-house training would be given to the right candidate and the benefits would include a pension and company-paid healthcare cash plan.
Contract: Full time, hybrid role
Sales Support Administrator employer: Smart Hire
Idsall School is an exceptional employer that prioritises the well-being and development of both its students and staff. With a strong commitment to fostering a supportive and inclusive work culture, employees benefit from professional growth opportunities and a collaborative environment dedicated to safeguarding children's welfare. Located in a vibrant community, this role offers the chance to make a meaningful impact during term time, ensuring a rewarding experience for those passionate about education and student support.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Smart Hire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Smart Hire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Smart Hire:Your cover letter is your chance to shine! Tell us why you want to work at Smart Hire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Smart Hire!
How to prepare for a job interview at Smart Hire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
