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- Tasks: Lead a high-performing settlements team and oversee daily operations in a fast-paced environment.
- Company: Join Australia’s trusted provider of Employee Management Services with a dynamic workplace culture.
- Benefits: Enjoy Smart Leave, free lunches, paid parental leave, and community volunteer days.
- Other info: Diversity and inclusion are at our core; everyone is welcome at Smart.
- Why this job: Make a real difference by helping Australians take home more money in their pay packets.
- Qualifications: Experience in settlements or financial services and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.
Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.
Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.
We’re seeking an experienced Settlements Lead to lead and support a high-performing settlements team within a fast-paced financial services environment. This role is responsible for overseeing daily settlements operations, ensuring service level commitments are met, and driving continuous improvement across people, process and performance.
You’ll be a hands-on leader who enjoys coaching others, resolving complex matters, and partnering with internal and external stakeholders to deliver timely, accurate settlement outcomes.
Key responsibilities:- Lead, coach and develop a team of Settlements Officers to achieve operational and service excellence
- Oversee end-to-end settlement processes, ensuring accuracy, timeliness and compliance
- Manage workflow allocation, capacity planning and priority management
- Act as an escalation point for complex or high-risk settlement matters
- Monitor performance against SLAs, KPIs and quality measures
- Identify process improvement opportunities and support change initiatives
- Ensure policies, procedures and regulatory requirements are consistently met
- Collaborate closely with internal teams and external partners to resolve issues and improve outcomes
- Prepare reports and provide insights on team performance and trends
To succeed in this role, you’ll bring a strong blend of operational expertise and people leadership capability. You will likely have:
- Proven experience in settlements, lending operations or a similar financial services environment
- Previous experience leading or supervising a team
- Strong understanding of end-to-end settlement processes
- Excellent attention to detail with the ability to manage multiple priorities
- Confidence handling escalations and complex matters
- Strong communication and stakeholder management skills
- A continuous improvement mindset with the ability to drive change
Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:
- Smart Leave, an additional week of leave each year
- Free lunch every week
- Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
- Make a Difference Days – paid days off to volunteer for the community and environment
- Discounted retail vouchers
- Salary packaging and novated leasing benefits (of course!)
- Free flu vaccinations
- Employee Share Plan
At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.
If this sounds like the opportunity for you and you have something to offer, we’d love to hear from you. APPLY ONLINE today. Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand.
Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.
Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role. Respectfully, no agencies please.
Settlements Lead employer: Smart Group
Contact Detail:
Smart Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Settlements Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Settlements Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of end-to-end settlement processes. Be ready to discuss how you've led teams and improved operations in past roles. Show us that you’re not just a fit for the job, but the perfect match for our dynamic workplace!
✨Tip Number 3
Don’t forget to showcase your leadership skills! During interviews, share specific examples of how you've coached and developed team members. We want to see that you can inspire others to achieve operational excellence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by our Talent Acquisition team. Plus, it shows us you’re genuinely interested in joining Smartgroup and making a difference in the community.
We think you need these skills to ace Settlements Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Settlements Lead role. Highlight your experience in settlements and team leadership, and show us how you can contribute to our dynamic workplace.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your operational expertise and continuous improvement mindset. We love seeing how you've made a difference in previous roles!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the Smart team!
How to prepare for a job interview at Smart Group
✨Know Your Settlements Inside Out
Make sure you have a solid understanding of end-to-end settlement processes. Brush up on your knowledge of compliance and service level agreements, as these will likely come up during the interview. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the concepts but can apply them effectively.
✨Showcase Your Leadership Skills
As a Settlements Lead, you'll be expected to coach and develop your team. Prepare to share examples of how you've successfully led teams in the past, particularly in high-pressure environments. Highlight your approach to resolving complex issues and how you’ve fostered a culture of continuous improvement within your team.
✨Prepare for Stakeholder Management Questions
Expect questions about how you manage relationships with internal and external stakeholders. Think of specific instances where you’ve collaborated to resolve issues or improve outcomes. This will demonstrate your strong communication skills and ability to work effectively across different teams.
✨Emphasise Your Attention to Detail
In a role that requires accuracy and timeliness, showcasing your attention to detail is crucial. Be ready to discuss how you manage multiple priorities without compromising quality. You might want to prepare a few anecdotes that illustrate your meticulous approach to work and how it has positively impacted your previous roles.