At a Glance
- Tasks: Support the novated leasing process and ensure accurate documentation for customers.
- Company: Join Australia’s leading provider of Employee Management Services with a dynamic workplace culture.
- Benefits: Enjoy Smart Leave, free lunches, paid parental leave, and community volunteer days.
- Other info: Diverse and inclusive workplace with excellent growth opportunities and commitment to employee wellbeing.
- Why this job: Make a real difference by helping Australians take home more money in their pay packets.
- Qualifications: 1+ year experience in finance or compliance, strong customer service skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.
Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.
Do you have what it takes to become a Smartgroup Settlements Coordinator? Are you detail-driven and process-oriented with a knack for managing documentation and credit workflows? We’re looking for a Settlements Coordinator to join our operations team, supporting the novated leasing process before and after settlement—ensuring accuracy, compliance, and efficiency every step of the way. This is a customer-facing role, ideal for someone who thrives in customer service, managing documentation, liaising with internal teams and external stakeholders, and ensuring all settlement processes are completed to the highest standard.
Key Responsibilities include:
- Support the credit application process for customers
- Support with setting up Novated Leasing accounts at post-settlement
- Liaise with customers, financiers, employers, and dealers to ensure documentation is complete and compliant as required
- Attend to both inbound and outbound customer calls and emails
- Monitor and follow up customer requests with internal stakeholders to ensure an efficient service delivery
- Ensure all data entry and system updates are accurate and aligned with compliance standards
- Collaborate with internal sales and operations teams to support seamless post-sale fulfilment
- Maintain confidentiality and adhere to all privacy and regulatory requirements
What you will bring:
- 1+ year experience in finance, or compliance-based role
- Proven Customer Service experience and ability
- Strong attention to detail and ability to manage multiple tasks under tight deadlines
- Excellent organisational and time management skills
- Familiarity with credit application processes or leasing documentation (preferred)
- Strong written communication skills and ability to work independently
- Comfortable working in a structured, process-driven environment
- Proficiency with internal systems and documentation workflows
What’s in it for you?
- Smart Leave, an additional week of leave each year
- Free lunch every week
- Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
- Make a Difference Days – paid days off to volunteer for the community and environment
- Discounted retail vouchers
- Salary packaging and novated leasing benefits (of course!)
- Free flu vaccinations
- Employee Share Plan
Grow with Purpose
At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.
Show us you have what it takes
If this sounds like the opportunity for you and you have something to offer, we’d love to hear from you. APPLY ONLINE today. Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand.
Our Commitment to Diversity and Inclusion
Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.
Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:
- WGEA Employer of Choice for Gender Equality since 2019
- DCA Inclusive Employer 2025 – 2026
- Bronze Employer on the Australian Workplace Equality Index
We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.
Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role. Respectfully, no agencies please.
Settlements Coordinator employer: Smart Group
Smartgroup is an exceptional employer that prioritises employee wellbeing and growth, offering a dynamic work environment where team members are empowered to make a meaningful impact in the community. With benefits like Smart Leave, free lunches, and generous parental leave, alongside a commitment to diversity and inclusion, employees can thrive both personally and professionally while contributing to a purpose-driven mission. Join us in supporting fellow Australians and enjoy a fulfilling career with ample opportunities for development and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Settlements Coordinator
✨Tip Number 1
Get to know the company inside out! Research Smartgroup's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is customer-facing, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these during your interview.
✨Tip Number 3
Show off your attention to detail! Prepare to discuss how you manage documentation and ensure compliance. Maybe even bring along a sample of your work (if possible) to demonstrate your process-oriented mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed by our Talent Acquisition team. Plus, it shows you’re serious about joining Smartgroup and ready to take the next step in your career.
We think you need these skills to ace Settlements Coordinator
Some tips for your application 🫡
Show Your Attention to Detail:As a Settlements Coordinator, being detail-driven is key. Make sure your application is free from typos and errors. Double-check everything before hitting send!
Highlight Your Customer Service Skills:Since this role is customer-facing, let us know about your experience in customer service. Share specific examples of how you've gone above and beyond for customers in the past.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the job description. We want to see how you fit into our dynamic team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining Smartgroup!
How to prepare for a job interview at Smart Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Settlements Coordinator. Familiarise yourself with the novated leasing process, credit application workflows, and compliance standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous customer service experiences. Think of specific examples where you managed documentation or liaised with stakeholders effectively. Highlight how you ensured accuracy and efficiency in your past roles.
✨Demonstrate Attention to Detail
As a Settlements Coordinator, attention to detail is crucial. During the interview, mention instances where your meticulous nature helped prevent errors or improved processes. You could even bring a sample of your work (if appropriate) to illustrate your point.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for documentation workflows, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
