At a Glance
- Tasks: Support Australians by delivering exceptional customer service and resolving queries.
- Company: Join Smartgroup, Australia's trusted provider of Employee Management Services.
- Benefits: Enjoy free lunches, extra leave, and paid volunteer days.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference while growing your career in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.
Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.
This is a 12-month maximum term contract opportunity. As one of our valued Customer Service Consultants, you will be the voice of Smartgroup and play an integral role in delivering an exceptional customer experience through every interaction. This is a high-volume, performance-driven inbound environment, where every interaction is an opportunity to achieve positive outcomes for our customers and the business.
Key responsibilities include:
- Fulfilling customer requests and queries relating to salary packaging claims, package changes, and new applications
- Maintaining accurate customer data and completing administration and reporting in a timely manner
- Driving first contact resolution across phone and email channels
- Delivering consistently high-quality customer service
- Working in a performance-driven environment, achieving individual and team targets
- Identifying opportunities to improve processes and enhance the customer experience
- Ensuring compliance with privacy, legislative and company policy requirements
- Identifying customer needs and referring opportunities for additional products and services (where appropriate)
- Completing outbound calls where required
Our experienced and supportive leadership team will provide comprehensive training and ongoing support to set you up for success. You’ll work across a rotating roster between 8:30am and 6pm.
What will make you stand out?
- Passion for delivering exceptional customer service
- Strong communication skills with the ability to simplify complex information
- Problem-solving mindset and ability to show initiative
- Strong time management and organisational skills
- High attention to detail and accuracy
- Accountability and ability to follow through on commitments
- Confidence using systems and applications (e.g. MS Office)
- Previous customer service or first contact resolution experience is advantageous
What’s in it for you?
- Smart Leave, an additional week of leave each year
- Free lunch every week
- Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
- Make a Difference Days – paid days off to volunteer for the community and environment
- Discounted retail vouchers
- Salary packaging and novated leasing benefits (of course!)
- Free flu vaccinations
- Employee Share Plan
At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.
If this sounds like the opportunity for you and you have something to offer, we’d love to hear from you. APPLY ONLINE today. Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand.
Our Commitment to Diversity and Inclusion
Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.
Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:
- WGEA Employer of Choice for Gender Equality since 2019
- DCA Inclusive Employer 2025 – 2026
- Bronze Employer on the Australian Workplace Equality Index
Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role. Respectfully, no agencies please.
Customer Service Consultant employer: Smart Group
Smartgroup is an exceptional employer that prioritises employee wellbeing and growth, offering a dynamic workplace where you can thrive as a Customer Service Consultant. With benefits like Smart Leave, free lunches, and generous parental leave, alongside a commitment to diversity and inclusion, Smartgroup fosters a supportive environment that empowers you to make a meaningful impact while enjoying a fulfilling career. Join a team dedicated to helping fellow Australians take home more money, all while receiving comprehensive training and ongoing support from experienced leaders.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Smartgroup. Understand their services and values so you can show how your passion for customer service aligns with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident in handling queries and showcasing your problem-solving skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you delivered exceptional customer service or resolved issues effectively. This will demonstrate your ability to thrive in a performance-driven environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Consultant
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and making their experience exceptional.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Consultant. Use keywords from the job description to show us you understand what we're looking for.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Smart Group
✨Know Your Stuff
Before the interview, make sure you understand Smartgroup's services, especially around salary packaging and novated leasing. Familiarise yourself with common customer queries and think about how you would handle them. This will show your passion for delivering exceptional customer service.
✨Showcase Your Communication Skills
During the interview, demonstrate your strong communication skills by simplifying complex information. Practice explaining a challenging concept in a straightforward way, as this is crucial for a Customer Service Consultant role. Remember, clarity is key!
✨Problem-Solving Mindset
Be prepared to discuss examples of how you've tackled problems in previous roles. Think of specific situations where you showed initiative and resolved issues effectively. This will highlight your problem-solving mindset, which is essential in a high-volume, performance-driven environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if Smartgroup is the right fit for you.
