At a Glance
- Tasks: Analyse business processes and support delivery of customer-focused digital solutions.
- Company: Join Australia’s leading provider of Employee Management Services with a dynamic workplace.
- Benefits: Enjoy Smart Leave, free lunches, paid parental leave, and community volunteering days.
- Other info: Diverse and inclusive culture with excellent growth opportunities.
- Why this job: Make a real impact while growing your career in a fast-paced environment.
- Qualifications: 2+ years as a Business Analyst with Agile experience and strong stakeholder skills.
The predicted salary is between 30000 - 40000 £ per year.
Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.
Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.
Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.
We’re looking for a Business Analyst to join our Novated Leasing Product team, supporting the delivery of customer-focused digital and platform solutions within a fast-paced customer centric environment.
About the role
As a Business Analyst, you’ll play a key role in analysing business processes, gathering and documenting requirements, and supporting squads to deliver high-quality solutions iteratively. You’ll work across multiple products and platforms, translating business needs into clear user stories and helping squads deliver value sprint by sprint.
Key responsibilities
- Gather, analyse and document business requirements through workshops, interviews and stakeholder engagement
- Create and refine user stories, acceptance criteria and backlog items in line with Agile ways of working
- Work closely with Product Owners, Developers, Testers and UX designers within cross‑functional squads
- Analyse business processes and data to identify gaps, risks and opportunities for improvement
- Support backlog grooming, sprint planning and other Agile ceremonies
- Translate technical concepts into clear business language (and vice versa)
- Maintain documentation and knowledge bases using JIRA and Confluence
- Contribute to continuous improvement initiatives and ways of working
What you’ll bring:
- Minimum 2 years’ experience as a Business Analyst
- Experience working in an Agile delivery environment
- Financial services experience (highly regarded)
- Hands-on experience with JIRA and Confluence
- Strong stakeholder engagement and facilitation skills
- Ability to communicate effectively with both technical and non‑technical audiences
- Experience working across multiple products, platforms or squads
- A proactive, collaborative mindset with a focus on delivering value
- Exposure to digital products or platforms
What’s in it for you?
Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:
- Smart Leave, an additional week of leave each year
- Free lunch every week
- Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
- Make a Difference Days – paid days off to volunteer for the community and environment
- Discounted retail vouchers
- Salary packaging and novated leasing benefits (of course!)
- Free flu vaccinations
- Employee Share Plan
Grow with Purpose
At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.
Show us you have what it takes
If this sounds like the opportunity for you and you have something to offer, we’d love to hear from you. APPLY ONLINE today. Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand.
Our Commitment to Diversity and Inclusion
Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.
Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:
- WGEA Employer of Choice for Gender Equality since 2019
- DCA Inclusive Employer 2025 – 2026
- Bronze Employer on the Australian Workplace Equality Index
We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.
Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role. Respectfully, no agencies please.
Business Analyst employer: Smart Group
Smartgroup is an exceptional employer that fosters a dynamic and inclusive work environment, where employees are empowered to make a meaningful impact on the lives of fellow Australians. With a strong focus on employee wellbeing, growth opportunities, and a commitment to diversity, Smartgroup offers unique benefits such as Smart Leave, Make a Difference Days, and a supportive culture that encourages collaboration and innovation. Join us in a fast-paced career that not only rewards your efforts but also aligns with your values.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Smartgroup on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Agile methodologies inside out. Since you'll be working closely with cross-functional squads, showing that you know your stuff will impress the hiring team.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've gathered requirements and translated them into user stories. This is key for a Business Analyst role, so make it count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Smartgroup team.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Analyst role. Highlight your experience in Agile environments and any financial services background you have. We want to see how your skills align with what we do at Smartgroup!
Showcase Your Skills:Don’t just list your skills—demonstrate them! Use specific examples from your past work to show how you've gathered requirements, created user stories, or improved business processes. This helps us see the real impact you've made.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. Remember, we’re looking for someone who can translate technical concepts into business language, so show us you can do that right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the Smartgroup team!
How to prepare for a job interview at Smart Group
✨Know Your Business Processes
Before the interview, brush up on your understanding of business processes and how they relate to the role of a Business Analyst. Be ready to discuss specific examples from your past experience where you successfully analysed and improved processes.
✨Master Agile Methodologies
Since the role involves working in an Agile environment, make sure you can speak confidently about Agile principles and practices. Prepare to share how you've contributed to sprint planning, backlog grooming, and user story creation in previous roles.
✨Engage with Stakeholders
Highlight your stakeholder engagement skills during the interview. Think of instances where you effectively communicated with both technical and non-technical audiences, and be prepared to discuss how you gathered requirements through workshops or interviews.
✨Familiarise Yourself with Tools
Get comfortable with JIRA and Confluence, as these tools are essential for the role. If you have experience using them, be ready to provide examples of how you've used these platforms to maintain documentation and support project delivery.
