Lead Dentist Receptionist Multi in Wallasey

Are you an experienced Dental Receptionist, Treatment Coordinator, or Front‑of‑House professional ready to step into a multi‑clinic leadership role? We are seeking a Head Dental Receptionist to oversee front‑desk operations across three busy dental practices, driving excellence in patient experience, team performance, financial accuracy, and commercial growth. This role is ideal for a confident, organised, and motivated leader who enjoys managing teams, improving systems, supporting revenue growth, and maintaining exceptional service standards across multiple locations.

As Head Dental Receptionist (Multi‑Clinic), you will lead and support reception teams across multiple sites, ensuring consistent high standards, smooth operations, strong patient satisfaction, and achievement of performance targets. With over 30 practices across the North West of England and Northern Ireland, at Smart Dental Care we're never too far away. Both NHS & Private. We are part of a growing dental group with 100+ surgeries across 35 North West practices, offering strong career progression, leadership development, and long‑term opportunities.

Key Responsibilities

• Leading and mentoring reception teams across all practices
• Ensuring smooth, professional front‑desk operations
• Managing rotas, staffing levels, and team coverage
• Supporting treatment conversion, marketing initiatives, and practice sales
• Driving continuous improvement across all sites
• Ensuring reception desks run efficiently across all assigned practices
• Supervise, coach, and mentor reception staff
• Deliver training sessions and 'Lunch & Learns'
• Maintain excellent patient service standards across all sites
• Support Practice Managers with operational oversight and performance improvements
• Manage reception rotas, ensuring they are fair, balanced, and submitted on time
• Ensure adequate staff coverage, including cross‑training team members where needed
• Maintain 100% compliance with rota deadlines and staffing standards

Financial Accuracy & Administration

• Oversee banking, petty cash, and financial reporting across locations
• Maintain 100% accuracy across financial audits
• Ensure accurate patient records, payments, and reporting

Complaint Resolution & Patient Care

• Manage and resolve escalated patient complaints professionally
• Aim to resolve 95%+ of complaints at practice level
• Maintain high levels of patient satisfaction, retention, and service quality
• Grow Google review scores

Sales, Marketing & Growth

• Support and promote treatment options, special offers, and upgrades, including:

• Teeth whitening
• Membership plans
• Cosmetic upgrades (e.g., amalgam to white fillings)
• Specialist consultations

• 10+ plan sales per month personally
• 10+ whitening cases per month personally
• Supporting team targets for plans, whitening, and sundries sales

Continuous Improvement

• Identify, suggest, and implement operational and service improvements
• Deliver at least 2 improvements per quarter
• Contribute to monthly leadership and performance meetings

Qualifications and Skills

• Proven experience in dental reception, TCO, or dental practice administration
• Confident in leading teams across multiple sites
• Highly organised with strong time management and problem‑solving skills
• Comfortable discussing treatments, pricing, and finance options
• Commercially aware with an interest in sales, marketing, and patient conversion
• Professional, proactive, and patient‑focused
• Driving licence and ability to travel between sites preferred
• Dental background essential

Benefits

• Competitive salary based on experience
• Leadership role with real influence across multiple practices
• Performance‑based bonuses and incentives
• Training, mentorship, and career progression opportunities
• Modern, computerised working environments
• Long‑term career pathways within a growing dental group
• Annual reviews and professional development support

If you are a strong dental front‑of‑house leader, thrive in a multi‑site role, and are passionate about driving performance, improving patient experience, and leading high‑performing teams, we'd love to hear from you. Click 'Apply' now to join our multi‑clinic dental leadership team. Smart Dental Care – Providing the highest standards in Dental Care.