At a Glance
- Tasks: Coordinate patient journeys and deliver exceptional customer service in a modern dental clinic.
- Company: Join Al-Faperio, a leading private specialist clinic in Buckhurst Hill.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and a supportive team culture.
- Other info: Be part of a friendly team with opportunities for professional growth.
- Why this job: Make a real difference in patient care and experience in a high-end practice.
- Qualifications: Previous dental reception or treatment coordination experience is preferred.
The predicted salary is between 27000 - 31000 £ per year.
Full-Time Position/Days & Hours to Be Discussed/Salary: £27,000-£31,000 Depending on Experience. Quarterly Performance Bonus Available.
Are you an experienced dental receptionist, treatment coordinator, or patient-focused professional looking to join a modern private specialist clinic? Al-Faperio is seeking a confident, professional, and personable Patient Experience Coordinator (PEC) to become a key part of our welcoming and supportive team. This role is ideal for someone passionate about delivering exceptional patient care and creating a seamless patient journey within a high-end private periodontal and implant practice.
About Us: Al-Faperio is a modern specialist-led private clinic based in Buckhurst Hill, Essex. We pride ourselves on delivering exceptional periodontal and implant care alongside an outstanding patient experience within a professional and supportive environment. Our team is committed to ensuring every patient receives a premium experience from their first enquiry through to the completion of their treatment journey.
Role Overview: As the Patient Experience Coordinator, you will act as the dedicated point of contact for patients throughout their entire journey with the practice. This is more than a traditional reception role. You will combine exceptional customer service with patient coordination, treatment support, communication, and relationship management to ensure every patient feels informed, supported, and cared for at every stage of treatment. You will work closely with our specialists, hygienists, nurses, and wider team to help deliver a seamless and high-quality patient experience.
Key Responsibilities:
- Act as the named single point of contact for patients throughout their treatment journey.
- Deliver exceptional front‑of‑house customer service and patient care.
- Answer inbound enquiries promptly and professionally.
- Respond to patient enquiries and voicemails within 24 hours.
- Contact every new referral within 24 hours of receipt during opening hours.
- Manage appointment scheduling efficiently and professionally.
- Document all patient interactions accurately within the CRM/PMS system.
- Ensure patients are fully informed before and after treatment appointments.
- Discuss private treatment plans and Care Plan membership options with eligible patients.
- Take deposits and coordinate booking of treatment appointments.
- Execute a structured follow‑up process for patients who do not book treatment immediately.
- Carry out courtesy calls following major treatment appointments.
- Liaise closely with specialists, hygienists, nurses, and the wider team to coordinate patient care.
- Raise patient invoices accurately and on time.
- Manage Google review follow‑up after appointments.
- Run structured outreach campaigns for lapsed patients.
- Support social media and marketing initiatives where required.
- Maintain the smooth day‑to‑day running of the reception and patient coordination areas.
About You: We are looking for someone who:
- Has previous dental reception, treatment coordinator, or private healthcare experience.
- Demonstrates excellent communication and interpersonal skills.
- Has professional and confident telephone manners.
- Is highly organised, proactive, and detail‑oriented.
- Is passionate about patient care and customer experience.
- Can work independently and as part of a team.
- Is confident discussing private treatment options and finance.
- Works well within a busy private practice environment.
- Is professional, reliable, and patient‑focused.
- Has strong administrative and organisational skills.
Helpful but Not Essential:
- Familiarity with specialist periodontology, implantology, or related disciplines.
- Experience presenting treatment plans valued at £1,000+.
What We Offer: Competitive salary of £27,000-£31,000 depending on experience. Quarterly performance bonus tied to patient experience, conversion, and retention metrics. Modern private specialist clinic environment. Supportive management and friendly team culture.
Patient Experience Coordinator(PEC), Al-Faperio employer: Smart Dental Care
Al-Faperio is an exceptional employer located in Buckhurst Hill, Essex, offering a modern and supportive environment for Patient Experience Coordinators. With a competitive salary and quarterly performance bonuses, we prioritise employee growth and development while fostering a culture of teamwork and excellence in patient care. Join us to be part of a dedicated team that values your contributions and is committed to delivering outstanding experiences for our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience Coordinator(PEC), Al-Faperio
✨Tip Number 1
Get to know the clinic! Research Al-Faperio and understand their values and patient care approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Experience Coordinator, you'll need to be personable and professional. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might even share tips that could give you an edge in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Al-Faperio team. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Experience Coordinator(PEC), Al-Faperio
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Experience Coordinator role. Highlight any relevant experience in dental reception or patient care, and don’t forget to showcase your communication skills and attention to detail!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share your passion for patient care and why you want to join Al-Faperio. Be personable and let us know how you can contribute to creating a seamless patient journey.
Showcase Your Organisational Skills:As a PEC, being organised is key! In your application, mention any experiences where you’ve successfully managed multiple tasks or coordinated patient care. We love seeing how you handle busy environments!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Al-Faperio!
How to prepare for a job interview at Smart Dental Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Experience Coordinator role. Familiarise yourself with the key responsibilities and how they relate to patient care. This will help you demonstrate your passion for delivering exceptional service during the interview.
✨Showcase Your Communication Skills
As a PEC, you'll need to communicate effectively with patients and the team. Prepare examples of how you've successfully managed patient interactions in the past. Highlight your ability to handle enquiries professionally and your experience in coordinating care.
✨Demonstrate Organisational Skills
Being highly organised is crucial for this role. Bring up specific instances where you've efficiently managed appointments or documentation. Discuss any systems or tools you've used to keep track of patient interactions and ensure a smooth workflow.
✨Express Your Passion for Patient Care
Al-Faperio is looking for someone who genuinely cares about patient experiences. Be ready to share why you're passionate about healthcare and how you can contribute to creating a seamless patient journey. Your enthusiasm will set you apart from other candidates.
