At a Glance
- Tasks: Welcome patients, manage appointments, and support treatment coordination in a dynamic dental practice.
- Company: Join Lisburn Dental Care, part of a large dental group with modern facilities.
- Benefits: Competitive salary, career progression, training support, and performance bonuses.
- Other info: Enjoy a modern workplace with up-to-date systems and technology.
- Why this job: Expand your skills in a friendly environment while making a real difference in patient care.
- Qualifications: Previous dental experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you an organised, friendly and patient-focused professional with experience in dentistry? We are pleased to offer an exciting opportunity for a Dental Receptionist/Treatment Coordinator, and we warmly welcome applications from a GDC-registered Dental Nurse who is looking to broaden their role into reception and patient coordination.
This is a varied, front-facing role combining reception responsibilities with treatment coordination, ideal for someone who enjoys working closely with both patients and clinicians.
About Lisburn Dental Care:
Lisburn Dental Care is part of a well-established dental group with over 100 surgeries across 35 practices throughout Northern Ireland and the North West of England. We provide a full range of treatments, including:
- General dentistry
- NHS services
- Aligners
- Implants
- Cosmetic and restorative dentistry
All delivered within modern, digitally equipped practices focused on high standards of patient care.
The Role:
As a Dental Receptionist / Treatment Coordinator, you will play a central role in the patient journey from welcoming patients at reception to supporting them through consultations and treatment planning. This position is particularly well-suited to:
- An experienced Dental Receptionist
- A Dental Nurse seeking a more administrative and patient coordination role
- A GDC-registered Dental Nurse looking for career development
Working Pattern:
Full-time position, working hours between 8:00am-7:00pm, final rota agreed at interview.
Key Responsibilities:
- Reception Duties: Welcoming patients and managing front-of-house operations, booking and coordinating appointments efficiently, managing phone and email enquiries, maintaining accurate patient records.
- Treatment Coordination: Supporting patients during consultations, explaining treatment options and associated costs clearly, assisting with finance options and payment plans, following up on outstanding treatment plans.
- Administration & Practice Support: Ensuring smooth day-to-day practice operations, handling deposits and private treatment payments, supporting marketing initiatives and practice events, working closely with clinicians and the wider team.
What We're Looking For:
- Experience: Previous dental experience essential, a GDC-registered Dental Nurse is highly desirable, strong customer-facing healthcare experience considered.
- Communication: Professional, approachable and confident, comfortable discussing treatment options and costs.
- Organisation: Able to manage a busy reception environment, strong administrative and multitasking skills.
- Technical Skills: Experience with dental/medical software, competent with Microsoft Office.
- Personal Qualities: Reliable and proactive, positive team player committed to delivering excellent patient care.
What We Offer:
- Competitive salary, dependent on experience.
- Career progression opportunities within a large dental group.
- Training and development support.
- Performance-based bonus opportunities.
- Modern working environment with up-to-date systems and technology.
Ready to Apply? If you are an experienced Dental Receptionist or a GDC-registered Dental Nurse looking to expand your skills into treatment coordination and reception, we would love to hear from you.
Nurses/Patient-Coordinator/Receptionist employer: Smart Dental Care
Lisburn Dental Care is an excellent employer that prioritises a supportive and collaborative work culture, offering competitive salaries and career progression opportunities within a large dental group. With a focus on modern practices and high standards of patient care, employees benefit from ongoing training and development, ensuring they can grow their skills in a dynamic environment. Located in Lisburn, this role provides a unique chance to engage with patients and clinicians alike, making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Nurses/Patient-Coordinator/Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Lisburn Dental Care. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and reception duties. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your personality! During the interview, let your friendly and approachable nature shine through. Remember, they’re looking for someone who can connect with patients and work well with the team, so don’t be afraid to be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the role.
We think you need these skills to ace Nurses/Patient-Coordinator/Receptionist
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous dental experience in your application. Whether you're a seasoned Dental Receptionist or a GDC-registered Dental Nurse, we want to see how your background makes you the perfect fit for this role.
Be Personable:Since this role is all about patient interaction, let your friendly and approachable nature shine through in your written application. Use a warm tone that reflects your ability to connect with patients and make them feel welcome.
Get Organised:Demonstrate your organisational skills by structuring your application clearly. Use bullet points for key achievements and keep your information concise. We love a well-organised application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Lisburn Dental Care.
How to prepare for a job interview at Smart Dental Care
✨Know Your Stuff
Make sure you brush up on your dental knowledge and the specific treatments offered by Lisburn Dental Care. Familiarise yourself with common procedures, costs, and patient care practices. This will show that you're not just a friendly face but also someone who understands the ins and outs of the role.
✨Showcase Your People Skills
As a Dental Receptionist/Treatment Coordinator, you'll be interacting with patients and clinicians regularly. Prepare examples of how you've successfully managed patient interactions in the past. Highlight your ability to remain calm under pressure and your knack for making patients feel comfortable.
✨Demonstrate Organisational Skills
This role requires juggling multiple tasks at once. Be ready to discuss how you manage your time and prioritise tasks effectively. You might even want to bring a few examples of how you've handled busy reception environments or coordinated appointments in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
