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- Tasks: Be the friendly face of our dental clinic, guiding patients through their treatment journey.
- Company: Join The Grange Dental Clinic, part of a growing family of 100+ surgeries across Ireland and England.
- Benefits: Enjoy flexible hours, competitive salary, career development, and incentives for private treatments.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: 2+ years in dental or healthcare, strong communication, and a passion for patient care.
- Other info: Perfect for dental nurses looking to advance their careers as Treatment Coordinators.
The predicted salary is between 30000 - 40000 £ per year.
Are you an organised, friendly individual with a passion for delivering exceptional customer service and patient care? We’re looking for a Dental Treatment Coordinator/Receptionist to join our team!
The Grange Dental Clinic is seeking a Full-Time Dental Treatment Coordinator/Receptionist for our Dublin 13 location. This role offers flexible hours to suit your schedule, with extended practice hours between 8am and 7pm, designed to support both patient and staff needs for better care. You’ll be the first point of contact for patients, ensuring a positive experience from the moment they arrive, and you will also play a key role in guiding them through their treatment journey. You’ll be working alongside a highly experienced and supportive team of fully qualified dentists, dental nurses, practice managers, and our principal dentist, all committed to delivering outstanding patient care. As part of a growing group, you’ll be joining a wider family of 100+ surgeries across 35 dental practices throughout Ireland and England, offering excellent opportunities for development and progression.
Responsibilities
- Treatment Coordinator (TCO) Duties
- Present and explain treatment plans clearly and confidently to patients
- Support patients in understanding their treatment options and benefits
- Discuss and promote private treatments and finance options
- Follow up with patients regarding proposed treatments and conversions
- Build strong patient relationships to encourage trust and case acceptance
- Work closely with clinicians to ensure smooth treatment journeys
- Greet and assist patients warmly, creating a welcoming environment
- Manage phone calls, schedule appointments, and handle patient inquiries
- Maintain patient records with confidentiality and accuracy
- Coordinate patient appointments with the dental team
- Provide administrative support and assist with general office duties
Requirements
- Minimum 2+ years’ experience in a dental or healthcare setting
- Previous experience in customer service or patient-facing roles
- Strong communication and organisational skills
- Ability to multitask in a fast-paced environment
- Confidence in discussing treatments and costs with patients
- Positive attitude with a focus on teamwork and patient care
This role would particularly suit a qualified dental nurse looking to step into a Treatment Coordinator (TCO) position and progress their career.
What We Offer
- Competitive salary based on experience
- Career development opportunities, including TCO training
- Incentives for private treatments and a referral scheme
- Annual appraisals
Apply today and join our growing dental family at The Grange in Dublin!
Patient Coordinator/Receptionist in London employer: Smart Dental Care
Contact Detail:
Smart Dental Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator/Receptionist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the dental field and let them know you're on the lookout for a Patient Coordinator/Receptionist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and answers with a friend or in front of the mirror. This will help you feel more confident when discussing your experience in customer service and patient care.
✨Tip Number 3
Show off your personality! When you meet potential employers, be friendly and approachable. Remember, they’re looking for someone who can create a welcoming environment for patients, so let your positive attitude shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Patient Coordinator/Receptionist in London
Some tips for your application 🫡
Show Your Organised Side: Make sure your application reflects your organisational skills. Use clear headings and bullet points to make it easy for us to read. We love a tidy application that shows you can keep things in order!
Be Friendly and Personable: Since you'll be the first point of contact for patients, let your friendly personality shine through in your application. A warm tone can go a long way in making a great first impression on us!
Highlight Relevant Experience: Don’t forget to mention your previous experience in dental or healthcare settings. We want to see how your background aligns with the role, so be specific about your past roles and responsibilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Smart Dental Care
✨Know Your Stuff
Before the interview, make sure you’re familiar with the role of a Dental Treatment Coordinator/Receptionist. Brush up on common dental procedures and treatment plans so you can confidently discuss them. This will show that you’re not just interested in the job, but that you’re also knowledgeable about the field.
✨Showcase Your People Skills
Since this role is all about patient interaction, be ready to demonstrate your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a patient or customer. This will highlight your friendly nature and ability to build strong relationships.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the clinic’s approach to patient care and team dynamics. This shows that you’re genuinely interested in how they operate and that you’re looking for a good fit, not just any job.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Practising your responses to common interview questions can help you feel more at ease. Focus on articulating your experience clearly and confidently, especially when discussing your organisational skills and ability to multitask.