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- Tasks: Create positive patient experiences and manage appointments in a modern dental practice.
- Company: Chester Dental Studio, a thriving city-centre dental practice.
- Benefits: Competitive pay, incentives for sales, training support, and professional development.
- Other info: Dynamic environment with opportunities for career growth and development.
- Why this job: Join a supportive team and make a real impact on patient care.
- Qualifications: Previous dental reception experience and excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Job Opportunity: Full-Time Dental Receptionist/Treatment Coordinator at Chester Dental Studio, Chester City Centre, 30 Hours per Week | Opening Hours Between 7am-7pm (Shift Pattern Discussed at Interview)
Are you an experienced Dental Receptionist or Treatment Coordinator looking to join a modern, thriving city‑centre practice? Chester Dental Studio is seeking a confident, professional Full-Time Dental Receptionist/TCO to become a key part of our welcoming and supportive team. Salary is dependent on experience. This role may also suit a qualified dental nurse wishing to transition into a receptionist or treatment coordinator position.
About Us
Chester Dental Studio is a modern, three-surgery dental practice located in the heart of Chester. We pride ourselves on delivering high‑quality dentistry with exceptional customer care, supported by an experienced Practice Manager and a dedicated team of qualified dental nurses.
Role Overview
As the first point of contact for our patients, you will play a vital role in creating a positive patient journey, from the initial enquiry through to treatment completion. This is more than a traditional reception role. As a Dental Receptionist‑TCO, you will help coordinate private treatments, support case acceptance, and contribute to the growth of the practice.
Key Responsibilities
- Provide outstanding telephone manners and front‑desk customer service
- Manage appointment scheduling efficiently
- Present and discuss private treatment plans and finance options professionally
- Support clinicians in coordinating patient care
- Follow up treatment plans and encourage case acceptance
- Work towards and achieve targets set for private treatment uptake
- Assist with developing and contributing to social media content
- Support digital marketing initiatives and promote practice treatments
- Ensure the smooth daily operation of the reception area
About You
We are looking for someone who:
- Has previous dental reception or dental practice experience
- Demonstrates excellent communication and customer service skills
- Has confident and professional telephone manners
- Has sales experience (advantageous but not essential)
- Is target‑driven and motivated to achieve results
- Is highly organised, detail‑oriented, and adaptable
- Can work independently and as part of a team
- Is comfortable working in a busy environment
- Might be a qualified dental nurse looking to transition into a front‑of‑house or TCO role
What We Offer
- Competitive pay (dependent on experience)
- Incentives linked to private treatment sales
- Training and support for dental nurses transitioning into reception/TCO roles
- Modern, fully computerised working environment
- Supportive management and structured workflows
- Annual reviews and professional development opportunities
If you are professional, motivated, target‑focused, and passionate about delivering exceptional patient care, we would love to hear from you. Click ‘Apply’ now to join the team at Chester Dental Studio.
Dental Receptionist / Patient Coordinator employer: Smart Dental Care
Contact Detail:
Smart Dental Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Receptionist / Patient Coordinator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Chester Dental Studio. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and dental reception roles. Think about your past experiences and how they relate to the responsibilities of the position. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Being friendly and approachable is key in a patient-facing role. Remember, they’re looking for someone who can create a positive patient journey, so be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Dental Receptionist / Patient Coordinator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially in a role that involves patient interaction.
Tailor Your Application: Make sure to customise your application for the Dental Receptionist/Treatment Coordinator role. Highlight your relevant experience and skills that match what we’re looking for, like customer service and organisational abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Chester Dental Studio!
How to prepare for a job interview at Smart Dental Care
✨Know Your Stuff
Before the interview, make sure you brush up on your dental terminology and the specific services offered by Chester Dental Studio. Being able to discuss treatments and procedures confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Customer Service Skills
As a Dental Receptionist/Treatment Coordinator, you'll be the first point of contact for patients. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve handled difficult situations or gone above and beyond for a customer.
✨Practice Your Communication
Since this role requires outstanding telephone manners and front-desk communication, practice speaking clearly and professionally. You might even want to do a mock interview with a friend, focusing on how you present treatment plans and finance options.
✨Be Ready to Discuss Targets
The job mentions being target-driven, so come prepared to talk about your experience with sales or achieving targets. Think of specific examples where you’ve met or exceeded goals, and be ready to explain how you can contribute to the practice's growth.