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- Tasks: Manage front desk, greet patients, schedule appointments, and assist with billing.
- Company: Join Smiles Dental Care, a vibrant practice part of a large dental group.
- Benefits: Enjoy competitive pay, ongoing training, and a comprehensive benefits package.
- Why this job: Be the friendly face of patient care in a supportive team environment.
- Qualifications: Experience in dental or healthcare reception is essential; strong communication skills required.
- Other info: Ideal for GDC-registered dental nurses looking to transition roles.
Careers at Smart Dental Care
With over 30 practices across the North West of England and Northern Ireland, at Smart Dental Care we're never too far away. Both NHS & Private.
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Information
Job Ref:
Dentist Receptionist Coordinator NI
Location:
Ballymena, Ballymena, United Kingdom
Postcode:
BT43 6EB
Type of contract:
Permanent
Salary:
£10.50 to £11.50 Per Hour
Posted Date:
Monday, June 9, 2025
Closing Date:
Monday, July 21, 2025
Documents:
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Dentist Patient Coordinator/Receptionist
Smiles Dental Care, Ballymoney Road, Ballymena, BT43 5BY
Position: Dental Practice Receptionist / Treatment Coordinator
Location: Ballymena, BT43 5BY
Type: Full-Time
Hours: Monday, Tuesday, Wednesday & Friday – 32 hours per week (hours to be discussed)
Salary: Competitive
Benefits: Comprehensive Benefits Package including Ongoing Training and Development
About Us
Smiles Dental Care is a vibrant and welcoming dental practice committed to delivering high-quality, patient-centred care. Our professional team ensures every patient feels comfortable, informed, and valued.
We are part of a respected and expanding group of over 100+ dental surgeries across 35 practices throughout Northern Ireland and North West England . Some of our surgeries offer flexible opening times, operating between 7am – 7pm , to meet patient needs.
The Role
We are currently seeking an experienced Dental Practice Receptionist / Treatment Coordinator to join our friendly team at our Smiles Dental Care Centre, Ballymena.
As the face of the practice, you'll play a vital role in ensuring a smooth, positive experience for every patient.
Key Responsibilities:
- Front Desk Management: Greet patients warmly, manage check-ins, and maintain an organised reception area.
Appointment Scheduling: Coordinate bookings and manage reschedules to optimise practice efficiency.
Patient Communication: Handle phone calls and enquiries professionally and compassionately.
Team Collaboration: Work closely with clinical staff to ensure seamless patient care.
Administrative Duties: Maintain accurate records, manage payments, and assist with billing and insurance processes.
About You
We're looking for someone who is:
- Experienced: Prior experience in a dental or healthcare reception role is essential.
Communicative: Strong verbal and written communication skills.
Detail-Oriented: Highly organised with excellent attention to detail.
Professional: Calm under pressure, friendly, and confident.
Team-Focused: A supportive team player with a passion for patient care.
This position may also suit a GDC-registered dental nurse seeking to transition into a front-of-house or treatment coordinator role.
Why Join Us?
- Supportive Team: Be part of a welcoming, collaborative environment.
Career Progression: Access to continuous training and development.
Attractive Benefits: Competitive salary and a comprehensive benefits package.
Expanding Network: Join a large and respected dental group with real opportunities for growth.
Apply Today
Ready to take the next step in your dental career?
Click 'Apply' to join Smiles Dental Care in Ballymena and become part of a network committed to excellent patient care and professional development.
Apply
Smart Dental Care
Providing the highest standards in Dental Care.
Links
Complaints:
Dental Practice Receptionist / Treatment Coordinator employer: Smart Dental Care
Contact Detail:
Smart Dental Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Practice Receptionist / Treatment Coordinator
✨Tip Number 1
Familiarise yourself with the specific services offered by Smiles Dental Care. Understanding their patient-centred approach and the types of treatments they provide will help you engage in meaningful conversations during the interview.
✨Tip Number 2
Highlight your previous experience in dental or healthcare settings when networking. Connect with current or former employees on platforms like LinkedIn to gain insights about the practice and potentially get a referral.
✨Tip Number 3
Prepare for common interview questions related to patient care and front desk management. Practising your responses can help you convey your communication skills and calmness under pressure effectively.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant tools or systems you've used in past roles. Being able to demonstrate your ability to manage appointments and maintain records will set you apart from other candidates.
We think you need these skills to ace Dental Practice Receptionist / Treatment Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Dental Practice Receptionist / Treatment Coordinator. Familiarise yourself with the key tasks such as front desk management, appointment scheduling, and patient communication.
Tailor Your CV: Customise your CV to highlight relevant experience in dental or healthcare reception roles. Emphasise your communication skills, attention to detail, and any previous administrative duties that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to work in a team. Mention specific experiences that demonstrate your suitability for the role and how you can contribute to the practice's success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in a reception role.
How to prepare for a job interview at Smart Dental Care
✨Show Your Experience
Make sure to highlight your previous experience in dental or healthcare reception roles. Be prepared to discuss specific situations where you successfully managed patient interactions or resolved issues.
✨Demonstrate Communication Skills
Since strong verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with patients or team members in the past.
✨Emphasise Teamwork
This position requires collaboration with clinical staff, so be ready to share examples of how you've worked as part of a team. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of scenarios where you had to manage multiple tasks or handle difficult patients, and explain how you approached those challenges.
