At a Glance
- Tasks: Be the go-to person for patients, ensuring a smooth and caring experience throughout their treatment journey.
- Company: Join Al-Faperio, a modern private specialist clinic in Buckhurst Hill, Essex.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and a supportive team culture.
- Other info: Dynamic role with opportunities for personal growth and development in a friendly team.
- Why this job: Make a real difference in patient care while working in a high-end healthcare environment.
- Qualifications: Experience in dental reception or patient coordination is preferred, along with great communication skills.
The predicted salary is between 27000 - 31000 £ per year.
Full-Time Patient Experience Coordinator (PEC) at Al-Faperio, Buckhurst Hill, Essex, IG9 5BY
Salary: £27,000-£31,000 Depending on Experience. Quarterly Performance Bonus Available.
Are you an experienced Dental receptionist, treatment coordinator, or patient-focused professional looking to join a modern private specialist clinic? Al-Faperio is seeking a confident, professional, and personable Patient Experience Coordinator (PEC) to become a key part of our welcoming and supportive team. This role is ideal for someone passionate about delivering exceptional patient care and creating a seamless patient journey within a high-end private periodontal and implant practice.
About Us: Al-Faperio is a modern specialist-led private clinic based in Buckhurst Hill, Essex. We pride ourselves on delivering exceptional periodontal and implant care alongside an outstanding patient experience within a professional and supportive environment. Our team is committed to ensuring every patient receives a premium experience from their first enquiry through to the completion of their treatment journey.
Role Overview: As the Patient Experience Coordinator, you will act as the dedicated point of contact for patients throughout their entire journey with the practice. This is more than a traditional reception role. You will combine exceptional customer service with patient coordination, treatment support, communication, and relationship management to ensure every patient feels informed, supported, and cared for at every stage of treatment. You will work closely with our Specialists, Hygienists, Nurses, and wider team to help deliver a seamless and high-quality patient experience.
Key Responsibilities:
- Act as the named single point of contact for patients throughout their treatment journey.
- Deliver exceptional front‑of‑house customer service and patient care.
- Answer inbound enquiries promptly and professionally.
- Respond to patient enquiries and voicemails within 24 hours.
- Contact every new referral within 24 hours of receipt during opening hours.
- Manage appointment scheduling efficiently and professionally.
- Document all patient interactions accurately within the CRM/PMS system.
- Ensure patients are fully informed before and after treatment appointments.
- Discuss private treatment plans and Care Plan membership options with eligible patients.
- Take deposits and coordinate booking of treatment appointments.
- Execute a structured follow‑up process for patients who do not book treatment immediately.
- Carry out courtesy calls following major treatment appointments.
- Liaise closely with specialists, hygienists, nurses, and the wider team to coordinate patient care.
- Raise patient invoices accurately and on time.
- Manage Google review follow‑up after appointments.
- Run structured outreach campaigns for lapsed patients.
- Support social media and marketing initiatives where required.
- Maintain the smooth day‑to‑day running of the reception and patient coordination areas.
About You: We are looking for someone who:
- Has previous dental reception, treatment coordinator, or private healthcare experience.
- Demonstrates excellent communication and interpersonal skills.
- Has professional and confident telephone manners.
- Is highly organised, proactive, and detail‑oriented.
- Is passionate about patient care and customer experience.
- Can work independently and as part of a team.
- Is confident discussing private treatment options and finance.
- Works well within a busy private practice environment.
- Is professional, reliable, and patient‑focused.
- Has strong administrative and organisational skills.
Helpful but Not Essential:
- Familiarity with specialist periodontology, implantology, or related disciplines.
- Experience presenting treatment plans valued at £1,000+.
What We Offer:
- Competitive salary of £27,000-£31,000 depending on experience.
- Quarterly performance bonus tied to patient experience, conversion, and retention metrics.
- Modern private specialist clinic environment.
- Supportive management and friendly team culture.
Patient Experience Coordinator(PEC), Al-Faperio in Buckhurst Hill employer: Smart Dental Care
Al-Faperio is an exceptional employer located in Buckhurst Hill, Essex, offering a modern and supportive environment for Patient Experience Coordinators. With a competitive salary and quarterly performance bonuses, we prioritise employee growth and development while fostering a friendly team culture that values exceptional patient care. Join us to be part of a dedicated team committed to delivering outstanding experiences for our patients in a high-end private practice.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience Coordinator(PEC), Al-Faperio in Buckhurst Hill
✨Tip Number 1
Get to know the company! Research Al-Faperio and understand their values and patient care approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Patient Experience Coordinator, you'll need to be personable and professional. Role-play with a friend or family member to get comfortable discussing treatment options and handling patient queries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Al-Faperio team.
We think you need these skills to ace Patient Experience Coordinator(PEC), Al-Faperio in Buckhurst Hill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in dental reception or patient coordination. We want to see how your skills align with the role of Patient Experience Coordinator, so don’t be shy about showcasing your customer service prowess!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share your passion for patient care and why you’re excited about joining Al-Faperio. We love seeing genuine enthusiasm, so let your personality come through!
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on being part of our team at Al-Faperio!
How to prepare for a job interview at Smart Dental Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Experience Coordinator role. Familiarise yourself with the key responsibilities and how they relate to patient care. This will help you demonstrate your passion for delivering exceptional service during the interview.
✨Showcase Your Communication Skills
As a PEC, you'll need to communicate effectively with patients and the team. Prepare examples of how you've successfully managed patient interactions in the past. Highlight your ability to handle enquiries professionally and your experience in coordinating care.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this role. Bring up specific instances where you've efficiently managed appointments or documentation. Discuss any systems or tools you've used to keep track of patient interactions and ensure a smooth workflow.
✨Express Your Passion for Patient Care
Al-Faperio is looking for someone who genuinely cares about patient experiences. Be ready to share why you're passionate about healthcare and how you can contribute to creating a seamless patient journey. Your enthusiasm can set you apart from other candidates.
