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For Companies At a Glance
- Tasks: Provide advanced technical support and resolve complex issues across networks and applications.
- Company: Join Smart DCC, a leader in powering Britain's sustainable energy future.
- Benefits: Enjoy competitive salaries, flexible hybrid work, and tailored benefits.
- Why this job: Make a real impact on technology initiatives while supporting a greener future.
- Qualifications: 5+ years in IT support with strong cloud and Microsoft 365 knowledge.
- Other info: Inclusive culture that values curiosity, ambition, and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Smart DCC is looking for a highly skilled 1st, 2nd and 3rd line Technical Support Analyst to join our License Renewal team. The role serves as the final escalation point for technical issues, ensuring system stability and performance across the organisation. You’ll work closely with internal teams, vendors and senior stakeholders to resolve complex technical challenges, support infrastructure upgrades and contribute to strategic technology initiatives.
Responsibilities
- Provide advanced technical support for critical incidents (P1 and P2), including out‑of‑hours coverage.
- Diagnose and resolve complex issues across networks, servers and applications.
- Deliver 1st, 2nd and 3rd line support for Microsoft Azure, Active Directory, Group Policies, Intune, Microsoft 365, Exchange, SharePoint, Windows 11 and disaster recovery.
- Perform root‑cause analysis and implement long‑term solutions.
- Support infrastructure upgrades, migrations and deployments.
- Manage and configure network devices, firewalls and VPN technologies.
- Package complex applications for deployment and support device onboarding/off‑boarding.
- Automate patch management and maintain compliance with change‑management processes.
- Collaborate with vendors during major incidents and service implementations.
- Produce and maintain troubleshooting documentation and training materials.
- Share knowledge with first‑ and second‑line teams to build capability.
- Provide strategic input into technology roadmaps and service improvement plans.
- Deliver monthly performance reports and ensure SLAs and KPIs are met.
Qualifications
- Minimum 5 years of experience in IT support, managed services or infrastructure roles.
- Strong knowledge of cloud, SQL, Windows OS, Active Directory, Azure, Microsoft 365, SharePoint, Exchange and end‑user compute.
- Experience with scripting (PowerShell, Python).
- Familiarity with ITIL practices and ITSM tools.
- Proven ability to manage major incidents and work with third‑party vendors.
- Excellent problem‑solving and communication skills.
Skills & Qualifications
- Bachelor’s degree in IT or Computer Science.
- Microsoft Certified IT Professional.
- ITIL certification.
- Strong analytical mindset and attention to detail.
- Ability to prioritise and remain calm under pressure.
- Exceptional customer service and collaborative approach.
About the DCC
We are powering Britain’s smarter, greener future. We strive to build a resilient, sustainable smart energy network that supports decarbonisation and the Net Zero mission. Our culture values curiosity, ambition and tenacity, and collaboration across teams.
Company Benefits
- Competitive salaries with regular benchmarking and performance‑based bonuses.
- Core benefits include pension, holidays and private healthcare.
- Competitive 8 days per month hybrid work policy with flexible benefits that you can tailor to your needs.
Your application
As a Disability Confident member, Smart DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, a copy of this job advert in an alternative format or have other questions before applying, please contact Stephanie.Owen@peregrineresourcing.com. Choose “Apply now” to fill out our short application and let us learn more about you.
Technical Support Analyst employer: Smart DCC
Contact Detail:
Smart DCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech industry, especially those who work at Smart DCC or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and knowledge of the tools mentioned in the job description. Practice explaining complex issues clearly and concisely, as communication is key in a Technical Support Analyst role.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you diagnosed and resolved technical issues, especially under pressure. We love hearing about how you’ve tackled challenges!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to see your application and get to know you better. Plus, it shows you’re genuinely interested in joining our team at Smart DCC.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st, 2nd, and 3rd line support. We want to see how your skills align with the technical challenges mentioned in the job description, so don’t hold back!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so make sure you communicate your passion for technology and how you can contribute to our team without rambling on.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Smart DCC
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, Active Directory, and other key technologies mentioned in the job description. Be ready to discuss specific scenarios where you've diagnosed and resolved complex issues, as this will show your hands-on experience.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle critical incidents or major outages. Think of examples from your past experiences where you successfully managed such situations, highlighting your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Communication Skills
Since you'll be collaborating with various teams and stakeholders, it's crucial to demonstrate your communication abilities. Practice explaining technical concepts in simple terms, as this will reflect your capability to share knowledge effectively with others.
✨Familiarise Yourself with ITIL Practices
As the role involves managing incidents and service improvements, having a solid understanding of ITIL practices will be beneficial. Be prepared to discuss how you've applied these principles in your previous roles to enhance service delivery and compliance.
