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- Tasks: Lead problem management and drive service improvements in a dynamic team.
- Company: Join DCC, a leader in transforming Britain's energy system.
- Benefits: Competitive salary, performance bonuses, and flexible hybrid working.
- Why this job: Make a real impact on energy services while developing your career.
- Qualifications: Experience in problem management and strong analytical skills required.
- Other info: Be part of a collaborative culture focused on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Salary Competitive
London or Manchester (Hybrid working model, 8 days a month office based)
Competitive Salary plus performance related bonus
Are you passionate about solving complex problems, driving continuous service improvement, and working collaboratively across diverse teams? At Smart DCC, we’re looking for a Problem Manager to join our dynamic Service Operations team.
As our Problem Manager, you’ll own and oversee the end-to-end resolution of service-related issues, ensuring problems are effectively managed, root causes are identified, and long-term solutions are delivered. Working across internal teams, third-party suppliers, and industry stakeholders, you’ll play a key role in ensuring the integrity and performance of our national network.
This is a strategic and hands-on role, offering the opportunity to lead improvements that help shape the future of energy services in the UK.
What will you be doing?
· Be accountable for the end-to-end management of problems affecting DCC services.
· Lead Root Cause Analysis (RCA) processes and ensure outcomes are accurate, actionable, and communicated effectively.
· Build strong relationships with internal and external stakeholders, including government bodies, service providers, and regulatory partners.
· Drive proactive problem management using data, trend analysis, dashboards, and observability tools.
· Oversee and maintain the Known Error Database, ensuring visibility across the business.
· Collaborate with teams to identify recurring issues, develop workarounds, and communicate these effectively to impacted business areas.
· Foster a Problem Management community within DCC and our supplier network.
· Champion and deliver continuous improvement initiatives to enhance service reliability and customer satisfaction.
What are we looking for?
· Proven experience in a Problem Management role within a complex, service-led environment.
· Strong skills in critical thinking, root cause analysis, and data-driven decision making.
· Exceptional communication and stakeholder management abilities.
· A collaborative approach, with the ability to work across teams and influence effectively.
· High-level understanding of large-scale IT networks and service ecosystems.
· Passion for service excellence, continuous improvement, and making a meaningful impact.
· Effective communication (verbal and written)
· Problem-solving and analytical thinking
· Critical thinking and decision-making
· Teamwork and collaboration
Desirable Skills & Qualifications
- ITIL V4 Foundation or above.
- Experience with RCA methodologies and tools.
- Technical knowledge or experience in project management.
- Familiarity with DCC’s network and service architecture.
About the DCC:
At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.
Company benefits:
The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.
If there are any questions you’d like to ask before applying, please contact stephanie.owen@peregrineresourcing.com or complete your application, so we can learn more about you. Your application will be carefully considered, and you’ll hear from us regarding its progress.
Join the DCC and discover the power of you.
What to do now
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you’d like to ask before applying, please contact stephanie.owen@peregrineresourcing.com
Please click here for the Capita statement.
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Problem Manager employer: Smart DCC
Contact Detail:
Smart DCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Problem Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at DCC on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the interview process. This insider info can give you a leg up!
✨Tip Number 2
Prepare for those tricky questions! Think about how your past experiences align with the role of Problem Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for continuous improvement! Be ready to discuss specific examples where you've driven change or improved processes in previous roles. DCC loves candidates who are proactive and eager to make a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Problem Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in problem management. Use keywords from the job description to show us you’re a perfect fit for the role!
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in real situations. Whether it’s critical thinking or stakeholder management, we want to see how you’ve made an impact in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Smart DCC
✨Know Your Problem Management Basics
Before the interview, brush up on your knowledge of problem management principles, especially around Root Cause Analysis (RCA). Be ready to discuss how you've applied these in past roles, as this will show your understanding of the core responsibilities of the position.
✨Showcase Your Communication Skills
Since the role involves building relationships with various stakeholders, prepare examples that highlight your communication skills. Think about times when you effectively communicated complex issues or solutions to different audiences, and be ready to share those stories.
✨Demonstrate Data-Driven Decision Making
The job requires a strong focus on data analysis. Come prepared with examples of how you've used data to identify trends or solve problems in previous roles. This will demonstrate your analytical thinking and ability to drive proactive problem management.
✨Emphasise Collaboration and Teamwork
This role is all about working across teams, so be ready to discuss your collaborative experiences. Share specific instances where you worked with diverse teams to achieve a common goal, highlighting your ability to influence and foster a community spirit.
