Operational Change Manager in Manchester

Together we’re building a greener tomorrow. Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale – and variety – and opportunities for the people who’ll help us do it.

The Operational Change Manager is responsible for overseeing and governing all change activity across the DCC’s production systems. The role ensures that all Requests for Change are properly assessed, risk-evaluated, communicated and delivered in line with DCC’s operational change processes. Working across multiple internal teams and external service providers, the Operational Change Manager chairs Change Advisory Boards (CAB/ECAB), drives strong governance, mitigates risk, and maintains service stability in a complex, highly technical environment. The role also monitors performance metrics, identifies trends, leads continuous improvement, and ensures changes are delivered with minimal disruption while meeting regulatory obligations.

How you will contribute to transforming energy and shaping the future:

• Receive, process and validate all Requests for Change (RFCs), ensuring the correct categorisation and adherence to DCC Operational Change processes.
• Chair CAB and ECAB meetings, assessing risks and impacts, facilitating discussions and making recommendations for approvals or rejections.
• Collaborate across DCC business units and with Service Providers to ensure robust change governance, minimise disruption and maintain service stability.
• Monitor and report on KPIs related to change success rates, policy adherence and post-implementation reviews, identifying opportunities for improvement.
• Drive continuous improvement by leading root cause analysis, recommending corrective actions and improving operational efficiency.

Your skills that will enable us to fulfil our purpose:

• Proven experience in Change Management within a complex, technical or supplier-driven environment.
• Strong analytical skills, able to interpret, analyse and communicate performance data effectively.
• Confident communicator with excellent written and verbal skills, capable of presenting to senior stakeholders.
• Experience using service management tools and working within structured change and release governance frameworks.

About the DCC:

We’re powering Britain’s smarter, greener future. Today, we’re deeply invested in building a resilient, sustainable smart energy network that drives transformation. Our success is driven by curiosity, ambition, and tenacity. Tomorrow, we see vast opportunities for growth and development, contributing to decarbonisation and the Net Zero mission. We’ll continually develop Smart DCC, to fulfil our obligations to consumers, and achieve even more with our customers, partners, and each other. Together, we embrace change, unite in our shared passions and support each other. Working as one team and across our industry, we rise to the challenge to shape Smart DCC, and the future.

A career at Smart DCC means being part of something bigger – a dynamic organisation that’s not just helping transform energy but also shaping the future. We offer a unique, fulfilling environment where you can thrive today, build tomorrow, and achieve together.

Company benefits:

• At DCC we reward fairly and recognise fully because our continued success depends on our people. We offer competitive salaries with regular benchmarking, together with bonuses tied to personal and company performance.
• Our core benefits include pension, holidays and private healthcare.
• We want you to feel respected and able, so we also offer a competitive 8 days per month hybrid work policy together with other flexible benefits that you can tailor to your needs.

This is meaningful work, with meaningful reward.

Your application to help shape what’s next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you’d like to ask before applying, please contact us.

Join the DCC, a dynamic organisation where every day brings a chance to make a difference. We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low-carbon future.

Act with integrity: We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.

Be accountable: You can depend on our word. We’re clear about our roles and we take the initiative, while respecting the processes we have in place.

Personal Development: Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.

Group income protection: Provides a continuous income if you’re unable to work due to illness or injury for more than 26 weeks.

Pension Plans: Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.

Flexible Holidays: Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.

Cycle to Work Scheme: We’re big on keeping things green. If you want to cycle to work, we’ll loan you the gear through salary sacrifice to make it tax-efficient.

As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.

Step 1: Find and apply for a role. All vacancies are posted on our careers site on a page like this one, where you can apply online. You’ll be asked to submit a short application form so we can find out more about you. Due to the high volume of applications, you’ll only hear back from us if you’ve been successful.

Step 2: Chat with a recruiter. Once you pass the initial screening stage, one of our recruiters will be in touch to chat through the role and your experience. If all goes well, your application will be passed on to the hiring manager, who’ll put together a shortlist for interview.

Step 3: Come for an interview. For most roles there’ll be a two-stage interview process, which will include questions about your CV, competency and technical skills. For more senior positions there could be an additional interview stage. You may also be asked to give a presentation or complete a technical test, but we’ll let you know in advance so you have plenty of time to prepare.

Step 4: Receive an offer. Once the interview process has been completed the successful candidate will receive an offer. Throughout the interview process the recruiter and hiring manager are happy to answer any questions you have. We want to make sure you have all the information you need to decide whether DCC and the role are right for you.