Enterprise IT Support Analyst in Manchester

Closing Date for Applications – Tuesday 25th November.

On Site Location: Manchester (Brabazon House) – Occasional Travel to London Office

Join Smart DCC as an IT Support Analyst and play a vital role in delivering first and second-line support to our business and IT system users. You’ll manage incidents, requests, and technical issues while supporting projects and business-as-usual activities across the Enterprise IT team. This is an opportunity to work in a fast-paced environment where innovation and collaboration drive success.

How you will contribute to transforming energy and shaping the future

• Provide first and second-line incident management and request fulfilment for business and IT system users.
• Manage IT assets, including laptops, peripherals, and mobile devices, ensuring accurate records and compliance.
• Build and configure IT equipment for new starters and replacements, supporting hardware and software troubleshooting.
• Collaborate with stakeholders across the business to deliver exceptional service and maintain operational efficiency.
• Document processes, produce guidance for end users, and contribute to audits and compliance activities.

Your skills that will enable us to fulfil our purpose

• Minimum 5 years’ experience in IT Support or Service Delivery, with strong knowledge of ITIL.
• Working knowledge if ITSM.
• Proficiency in Microsoft technologies (Office 365, Teams, Azure) and Active Directory.
• Strong technical skills across Windows 10/11, networking (DHCP, DNS), and endpoint security.
• Excellent problem-solving, prioritisation, and customer service skills.
• Relevant qualifications such as a Bachelor’s degree in IT or Computer Science and Microsoft Certified IT Professional.

About the DCC

We’re powering Britain’s smarter, greener future. Today, we’re building a resilient, sustainable smart energy network that drives transformation. Tomorrow, we see vast opportunities for growth and development, contributing to decarbonisation and the Net Zero mission. Together, we embrace change, unite in our shared passions, and support each other.

A career at Smart DCC means being part of something bigger – a dynamic organisation that’s not just helping transform energy but also shaping the future.

Company Benefits

We offer competitive salaries, bonuses tied to performance, pension, holidays, private healthcare, and flexible benefits. Our hybrid working policy allows up to 8 days per month from home, giving you flexibility while contributing to meaningful work.

Your application to help shape what’s next:

Choose ‘Apply now’ to fill out our short application. As a Disability Confident member, DCC is committed to an inclusive recruitment process. If you require adjustments or have questions, please contact charlottef.thompson@peregrineresourcing.com