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- Tasks: Provide top-notch IT support and manage tech assets for the DCC team.
- Company: Join DCC, a dynamic company focused on delivering innovative IT solutions.
- Benefits: Enjoy a competitive day rate and the chance to work in a collaborative environment.
- Why this job: This role offers hands-on experience and the opportunity to make a real impact.
- Qualifications: You need a Bachelor's degree in IT and experience in first and second line support.
- Other info: This is a full-time, onsite position in Manchester with an initial 6-month contract.
The predicted salary is between 28800 - 43200 £ per year.
Manchester full time onsite required Excellent day rate available Fantastic opportunity to secure an initial 6 months contract as an Enterprise Support Analyst. The Enterprise Support Analyst will provide multi skilled administrative and technical support to the wider business users at DCC. The Enterprise Support Analyst performs a vital role delivering first and second line incident management support and request fulfilment to the Smart DCC business and IT system users, working in collaboration with the Capita Workspace Agility Team. The Enterprise Support Analyst will also collaborate with stakeholders from around the business and demonstrate and promote the DCC Values and Behaviours. What will you be doing? Asset Management, control the stock of all portable IT equipment, managing the issuing and recovering of laptops and peripherals from joiners and leavers and in life replacements Request, Incident & Problem Management Technical Management Stakeholder Engagement, work with business operations and HR teams in the joiners, movers, and leavers activities and provide exceptional Service Support to the business. Knowledge Sharing Time Management, prioritising and managing projects and open cases at any one time What are we looking for? Extensive experience of working in an IT Support environment at first and second line Batchelors degree in Info…
Enterprise Support Analyst employer: Smart DCC Careers
Contact Detail:
Smart DCC Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Support Analyst
✨Tip Number 1
Familiarize yourself with the specific tools and technologies used in IT support environments, especially those related to incident management and asset management. This knowledge will help you stand out during discussions with our team.
✨Tip Number 2
Showcase your experience in stakeholder engagement by preparing examples of how you've successfully collaborated with different teams in previous roles. This will demonstrate your ability to work effectively within our organization.
✨Tip Number 3
Highlight your time management skills by discussing how you've prioritized tasks in a fast-paced environment. We value candidates who can juggle multiple projects while maintaining high service standards.
✨Tip Number 4
Prepare to discuss your approach to problem-solving in IT support scenarios. Being able to articulate your thought process will show us that you can handle the challenges of the Enterprise Support Analyst role.
We think you need these skills to ace Enterprise Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Enterprise Support Analyst position. Understand the key responsibilities such as asset management, incident management, and stakeholder engagement to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your extensive experience in IT support environments, particularly at first and second line levels. Provide specific examples of how you've successfully managed incidents and supported users in previous roles.
Showcase Your Skills: Clearly outline your technical skills and any relevant qualifications, such as a Bachelor's degree in Information Technology or related fields. Mention any certifications or training that align with the requirements of the role.
Demonstrate Soft Skills: Since the role involves collaboration with various stakeholders, highlight your communication and time management skills. Provide examples of how you've effectively engaged with teams and managed multiple projects simultaneously.
How to prepare for a job interview at Smart DCC Careers
✨Show Your Technical Skills
Be prepared to discuss your experience in IT support, especially first and second line support. Highlight specific incidents you've managed and the tools you used to resolve them.
✨Demonstrate Stakeholder Engagement
Share examples of how you've collaborated with different teams in previous roles. Emphasize your ability to communicate effectively with both technical and non-technical stakeholders.
✨Highlight Your Time Management Abilities
Discuss how you prioritize tasks and manage multiple projects simultaneously. Provide examples of how you've successfully handled competing deadlines in a fast-paced environment.
✨Emphasize Your Alignment with Company Values
Research DCC's values and behaviors, and be ready to explain how your personal values align with theirs. This shows that you're not just a fit for the role, but also for the company culture.
