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- Tasks: Lead strategic change in service management and operations, driving customer-focused outcomes.
- Company: Join Smart DCC, a pioneer in building a greener future through smart meter technology.
- Benefits: Enjoy flexible holidays, personal development opportunities, and a cycle-to-work scheme.
- Why this job: Be part of a mission-driven team that values integrity, accountability, and innovation.
- Qualifications: Seeking big-picture thinkers with strong leadership skills and the ability to influence stakeholders.
- Other info: Hybrid working options available to suit your lifestyle.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Senior Practice Lead – Service Management and Operations
Location
Location: Manchester
We are Smart DCC
Together we\’re building a greener tomorrow
Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale – and variety – and opportunities for the people who\’ll help us do it.
The role
Closing Date for applications Monday 25th August 2025.
Working for the Director of Service Management, you will be the strategic right hand to drive change, challenge the status quo, and deliver customer-focused outcomes. You’ll lead across multiple service pillars, influencing at all levels, shaping transformation, and steering both quick wins and long-term improvements. This role demands a big-picture thinker who can balance regulatory demands with practical delivery, inspire and empower teams, and confidently present to stakeholders in high-pressure environments. Patience, resilience, and adaptability are key – as is the ability to “move the right chess pieces” to make a real impact.
Please click apply to express an interest and access the full job description.
We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low-carbon future.
Act with integrity
We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.
Be accountable
You can depend on our word. We’re clear about our roles and we take the initiative, while respecting the processes we have in place.
Personal Development
Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.
Group income protection
Provides a continuous income if you\’re unable to work due to illness or injury for more than 26 weeks.
Pension Plans
Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.
Flexible Holidays
Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.
Cycle to Work Scheme
We’re big on keeping things green. If you want to cycle to work, we\’ll loan you the gear through salary sacrifice to make it tax-efficient.
As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.
Find and apply for a role
All vacancies are posted on our careers site on a page like this one, where you can apply online. You\’ll be asked to submit a short application form so we can find out more about you. Due to the high volume of applications, you\’ll only hear back from us if you\’ve been successful.
Step 2
Chat with a recruiter
Once you pass the initial screening stage, one of our recruiters will be in touch to chat through the role and your experience. If all goes well, your application will be passed on to the hiring manager, who\’ll put together a shortlist for interview.
Step 3
Come for an interview
For most roles there\’ll be a two-stage interview process, which will include questions about your CV, competency and technical skills. For more senior positions there could be an additional interview stage. You may also be asked to give a presentation or complete a technical test, but we\’ll let you know in advance so you have plenty of time to prepare.
Step 4
Receive an offer
Once the interview process has been completed the successful candidate will receive an offer. Throughout the interview process the recruiter and hiring manager are happy to answer any questions you have. We want to make sure you have all the information you need to decide whether DCC and the role are right for you.
Apply
Senior Practice Lead – Service Management and Operations
Location
Location: Manchester
Does this sound like the role for you? If so click and apply then fill in your details to begin your application.
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Senior Practice Lead - Service Management and Operations employer: Smart Data Communications Company
Contact Detail:
Smart Data Communications Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Practice Lead - Service Management and Operations
✨Tip Number 1
Familiarise yourself with the latest trends in service management and operations. Understanding current best practices and regulatory requirements will help you demonstrate your expertise during discussions with recruiters and hiring managers.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in service management roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven change and delivered customer-focused outcomes in previous roles. Being able to articulate your impact will set you apart from other candidates.
✨Tip Number 4
Practice your presentation skills, as you may be required to present during the interview process. Being confident and clear in your delivery will showcase your ability to communicate effectively with stakeholders.
We think you need these skills to ace Senior Practice Lead - Service Management and Operations
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your experience in service management and operations, and think about how you can demonstrate your ability to drive change and deliver customer-focused outcomes.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role of Senior Practice Lead. Emphasise your strategic thinking, leadership abilities, and any relevant achievements that showcase your capacity to influence and inspire teams.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the role and the company. Use specific examples from your past experiences to illustrate how you meet the qualifications and can contribute to the company's goals.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. Ensure that your writing is clear and professional, as this reflects your attention to detail and commitment to quality.
How to prepare for a job interview at Smart Data Communications Company
✨Understand the Big Picture
As a Senior Practice Lead, you'll need to demonstrate your ability to think strategically. Be prepared to discuss how you can balance regulatory demands with practical delivery, and share examples of how you've successfully driven change in previous roles.
✨Showcase Your Leadership Skills
This role requires inspiring and empowering teams. Think of specific instances where you've led a team through challenges or transformations. Highlight your approach to motivating others and how you handle high-pressure situations.
✨Prepare for Stakeholder Engagement
You'll be presenting to stakeholders at various levels, so practice articulating your ideas clearly and confidently. Consider preparing a brief presentation on a relevant topic to showcase your communication skills during the interview.
✨Demonstrate Adaptability and Resilience
The job description emphasises patience, resilience, and adaptability. Be ready to discuss times when you've had to adapt to changing circumstances or overcome obstacles, and how these experiences have shaped your professional growth.