Manager, Account Executive in Hammersmith

Location: Hammersmith / Hybrid

Reporting to: Head of Customer Success

We are a high-growth, global Fintech group with ambitious plans to 3–4x the size of the business over the coming years. As we scale our International Payments division and deepen our client relationships, we are hiring an Account Manager to join our Private Client Trading desk. This is a high-impact, client-facing position designed for a commercially sharp FX professional with a proven track record in delivering expert dealing services to private clients.

You will act as a primary point of contact for new and existing private clients, combining deep market knowledge with a genuine talent for building long-term relationships. The role sits at the intersection of trading, client service, compliance and commercial performance, and will play a key role in driving revenue growth and client retention across the Group.

• Client Service & Relationship Management
• Deliver an expert dealing service to private clients via phone and digital channels, acting as their primary point of contact.
• Build and maintain strong client relationships that drive retention, advocacy and long-term revenue.
• Manage client queries, concerns and complaints professionally and in accordance with company guidelines.
• Identify opportunities to upsell and cross-sell products and services to maximise client value and trading income.

• Trading Performance & Revenue Generation
• Consistently achieve personal and team revenue targets and KPIs in a fast-paced, multichannel trading environment.
• Seek opportunities for additional income through repeat transactions, client referrals, partner referrals and third-party income streams.

• Compliance & Risk Management
• Ensure full adherence to company procedures, with particular focus on KYC and AML requirements at all times.
• Maintain accurate and complete CRM records, including all client contact, follow-up calls and inbound and outbound correspondence.
• Identify and report any suspicious transactions in line with Anti-Money Laundering procedures and regulatory obligations.
• Uphold the highest standards of professionalism, ensuring relevant legislation and regulatory obligations are met across all activities.
• Provide clear direction and support to junior team members, contributing to a high-performance trading culture.
• Plan effectively and monitor performance against deadlines and milestones.
• Take initiative and make quick, clear decisions — including tough calls and considered risks — in a fast-moving market environment.
• Foster strong working relationships across Sales, Compliance, Operations and Product teams to ensure a seamless client experience.

Demonstrable track record of hitting revenue targets in a private client or institutional trading environment. Experience working in a regulated, multichannel environment with working knowledge of KYC, AML and relevant FCA/regulatory obligations. Experience in fast-growth, scaling businesses or high-performance trading environments is highly desirable. Strong academic background; strong commercial instincts with excellent influencing, negotiating and decision-making skills.

Join a financially strong, privately owned business with no debt, long-term ambition and a clear growth trajectory. Significant scope for career progression into senior and leadership positions as the Group continues to scale. A role that combines trading expertise, client impact and real commercial ownership. Hybrid working - 3/2 split office/home.

This role is ideal for a high-performing FX professional looking to step into a more relationship management, commercially rewarding position within a fast-growing global Fintech.