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- Tasks: Create engaging eLearning courses and enhance training materials for diverse audiences.
- Company: Join Smart Communications, a leader in modernising customer communication processes.
- Benefits: Enjoy competitive salary, extensive health insurance, gym membership, and 25 days holiday plus your birthday off!
- Why this job: Make a real impact by developing training that transforms customer experiences.
- Qualifications: 0-2 years in IT training, eLearning design, and effective communication skills.
- Other info: Work in a fun, flexible environment with opportunities for growth and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Responsible for excellent delivery quality of training materials for all audience groups including customers, partners and employees, ensuring customer satisfaction. Managing all aspects of training administration including courseware uploads, updates, notifications and course assignments to end users.
About Smart Communications: Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloudâ„¢ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival.
The responsibilities of the role include:
- Develop eLearning training courses
- Evaluate the effectiveness of the training and course outcomes
- Participate in designing and building new course materials for Smart Communications product releases and enhancements
- Participate in developing quality training documentation including handouts, manuals and exercises
- Work effectively with other senior business leaders in the execution of new business strategies as they relate to the delivery of Smart Communications training services
- Attain complete mastery over the Smart Communications Product implementation process and all related services
What we’re looking for:
Must have skills/experience:
- 0 - 2 years IT training experience both in eLearning & Instructor Led Training
- Class facilitation experience to understand how to deliver training content
- 0 - 2 years experience of design, build and implementation of eLearning and Instructor Led Training programmes
- 0 - 2 years of experience to work with ILT/eLearning development training tools like Articulate, Captivate, Camtasia and LMS systems (i.e. Litmos)
- Experience in Voiceover recordings for eLearning modules
- Effective interpersonal skills and ability to interface with other parts of the business
We look for the following SMART values in everyone we hire at Smart Communications:
- Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
- Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
- Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
- Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
- Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!
What’s the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!
Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role has a hybrid setup with occasional work from the office required.
Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.
Courseware Developer in London employer: Smart Communications.
Contact Detail:
Smart Communications. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Courseware Developer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Smart Communications on LinkedIn. Ask them about their experiences and any tips they might have for landing the Courseware Developer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to eLearning and training facilitation. Think about how your skills align with the SMART values they cherish. Show them you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Don’t forget to showcase your creativity! Bring examples of your previous work in eLearning or training materials to the interview. This will help demonstrate your ability to develop engaging content that meets customer needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Smart Communications team. Let’s get you that job!
We think you need these skills to ace Courseware Developer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Courseware Developer role. Highlight your relevant experience in eLearning and training, and show us how you align with our SMART values. This helps us see why you're a great fit!
Showcase Your Skills: Don’t just list your skills—give us examples! If you've used tools like Articulate or Captivate, tell us about a project where you made an impact. We love seeing how you’ve applied your knowledge in real-world situations.
Be Authentic: Let your personality shine through in your application. We value open communication and creativity, so don’t be afraid to express your passion for training and development. Show us who you are beyond your qualifications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and let us know why you want to join our team!
How to prepare for a job interview at Smart Communications.
✨Know Your Courseware Inside Out
Before the interview, make sure you thoroughly understand the courseware development process and the tools mentioned in the job description, like Articulate and Captivate. Familiarise yourself with Smart Communications' products and how they enhance customer experiences, as this will show your genuine interest and preparedness.
✨Showcase Your Training Experience
Be ready to discuss your previous training experiences, whether in eLearning or instructor-led formats. Prepare specific examples of how you've designed or delivered training materials, and be ready to explain the outcomes. This will demonstrate your capability and align with their focus on effective training delivery.
✨Emphasise Teamwork and Collaboration
Smart Communications values teamwork highly, so be prepared to share examples of how you've worked effectively with others in past roles. Highlight any collaborative projects where you contributed to a successful outcome, showcasing your ability to support and trust your colleagues.
✨Align with SMART Values
Familiarise yourself with the SMART values that Smart Communications embodies. During the interview, weave these values into your responses. For instance, discuss how you’ve made a difference in previous roles or how you’ve approached challenges with agility and flexibility. This will resonate well with the interviewers.