Legal Counsel

This is a key commercial role which will be working with the Sales and Commercial teams to manage the negotiation and closing of commercial contracts for the licensing of Smart Communications products and the provision of related services to customers, supporting the global business with a principal focus within our EMEA region. The role will also support the business in all legal matters relating to the day-to-day running of the business, including customer negotiations, procurement, responding to supplier questionnaires and dealing with data protection/GDPR queries. The role will report to the General Counsel.

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

The responsibilities of the role include:

• Working proactively with the EMEA and Capital Markets sales teams on the creation and negotiation of commercial agreements (whether on Smart Communications or customer paper) relating to:

• Master Agreements for SaaS.
• Partnership/Collaboration Agreements.
• Sales-related contracting including NDAs and Evaluation Agreements.
• Professional Services Agreements and SOWs.
• Amendments to existing customer agreements, as required.

• Supplier agreements (procurement) for key products and services including infrastructure, IT and marketing.
• Reviewing responses to supplier due diligence questionnaires and advising the business of risks.
• Amendments to existing supplier agreements, as required.
• Supporting marketing and publicity events.
• Supporting the building and ongoing updating of a customer contract database.

What we’re looking for:

Must have skills/experience:

• A qualified solicitor with a minimum of 3 years’ PQE with proven experience in commercial law with in-house experience, ideally for a SaaS technology business.
• Ability to work independently and flexibly.
• Ability to deal with demanding customers, including top tier investment banks.
• Experienced in contract negotiation in the software industry, including supplying regulated industries (specifically finance). SaaS experience would be highly desirable.
• Excellent communication skills with the ability to articulate key legal issues and explain them to others.
• Good understanding of contract law and in the context of software and SaaS.
• A strong understanding of data protection/GDPR and marketing regulations would be highly desirable.
• Understanding of technology regulation in the finance sector is an advantage.

We look for the following core competencies in everyone we hire at Smart Communications:

• Analytical Ability – effectiveness in analysing situations and identifying key issues.
• Planning and Execution – monitoring progress, taking action when necessary to rectify situations / meet deadlines.
• Proactive – taking responsibility for making things happen.
• Social Magnetism – taking actions that show awareness of one’s own impact on others.

You will be a team player with attention to detail and a strong level of commitment. You will demonstrate the ability to influence and manage expectations whilst working with conflicting priorities in a busy environment. Adaptability – stability of performance under uncertainty and pressure.

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact.
• Agile & Flexible - We are focused on evolving, improving and growing.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail.
• Teamwork - We are stronger and better together.

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!

Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role has a hybrid setup with occasional work from the office required.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.