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- Tasks: Manage governance, risk, and compliance while embedding a security culture in the organisation.
- Company: Join Smart Communications, a leader in modernising customer communications for regulated enterprises.
- Benefits: Enjoy competitive salary, extensive health insurance, gym membership, and 25 days holiday plus your birthday off!
- Why this job: Make a real impact in security and compliance while growing your skills in a dynamic environment.
- Qualifications: Knowledge of ISO27001, GDPR, and cloud environments; certifications like CISA or CISSP are a plus.
- Other info: Hybrid work setup with a vibrant office in Covent Garden, stocked with free snacks!
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the Governance, Risk and Compliance Analyst role at Smart Communications.
Direct message the job poster from Smart Communications.
Reporting to the Governance, Risk and Compliance Director, the Governance, Risk and Compliance Analyst will be responsible for all things Governance, Risk, and Compliance. You will influence and ensure a culture of embedding security culture into the fabric of the organisation.
The role would suit a career driven individual with a passion to develop their own skills and knowledge in security for this challenging but highly rewarding position.
About Smart Communications
Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications’s cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission‑critical customer conversations globally, and driving faster time to value.
The responsibilities of the role include
- Creating and maintaining policies, standards, and guidelines related to Information Security
- Managing third party security risk management practices
- Designing, implementing, and managing training and awareness initiatives
- Audit compliance to internal policies, standards, and guidelines, producing and tracking progress of corrective action reports
- Conducting risk assessments and audits
- Experience supporting projects, and supplier/customer onboarding, ensuring necessary contractual clauses are embedded into contracts
- Reporting on the status of Compliance status across the business
- Completion of security questionnaires/RFP’s
- Work cooperatively with project team when assigned and ensure that new project and changes adhere to Compliance requirements
What we’re looking for
Must have skills/experience
- Knowledge and experience of ISO27001, PCI DSS, SOC2, NIST and CIS benchmarking
- Knowledge and experience achieving and maintaining compliance with relevant legislation, such as DPA, GDPR
- Knowledge of cloud environments (AWS, Azure)
- Knowledge of Unix/Linux and Windows environments
- Certifications (CISA, CISSP)
- Experience with frameworks such as ITIL
We look for the following SMART values in everyone we hire at Smart Communications
- Speak Openly – We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
- Make a Difference – We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
- Agile & Flexible – We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
- Results-Focused – We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
- Teamwork – We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!
What’s the deal?
We will provide you with the tools, equipment and support to give you the best possible chance of success and over‑achieving your goals. Salary will depend on your experience and will be highly competitive.
In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!
Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit.
This role has a hybrid setup with 2 days a week in the office required.
So, if we interest you, please let us know by applying for this position and tell us all about yourself.
Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.
To learn more about Smart Communications visit: https://www.smartcommunications.com/
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Software Development
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Governance, Risk and Compliance Analyst employer: Smart Communications.
Contact Detail:
Smart Communications. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Governance, Risk and Compliance Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Smart Communications and understanding their values. Be ready to discuss how your skills align with their mission and how you can contribute to their culture of security.
✨Tip Number 3
Practice common interview questions related to Governance, Risk, and Compliance. Think about real-life examples from your experience that showcase your problem-solving skills and ability to work in a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Smart Communications team.
We think you need these skills to ace Governance, Risk and Compliance Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Governance, Risk and Compliance Analyst role. Highlight relevant experience and skills that match the job description, like your knowledge of ISO27001 or GDPR. We want to see how you can make a difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about security and how your background aligns with our values at Smart Communications. Remember, we love problem solvers who can think outside the box!
Showcase Your Certifications: If you've got certifications like CISA or CISSP, flaunt them! They’re a big plus for us and show your commitment to the field. Make sure they’re front and centre in your application so we can see your qualifications at a glance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Smart Communications.
✨Know Your Compliance Frameworks
Make sure you brush up on your knowledge of ISO27001, PCI DSS, SOC2, and NIST. Be ready to discuss how you've applied these frameworks in past roles or projects. This shows you're not just familiar with the terms but can actually implement them.
✨Showcase Your Risk Management Skills
Prepare examples of how you've managed third-party security risks or conducted risk assessments. Use specific scenarios to illustrate your problem-solving skills and how you’ve influenced a culture of compliance in previous positions.
✨Demonstrate Your Passion for Security
Smart Communications values individuals who are career-driven and eager to learn. Share your journey in the security field, any relevant certifications like CISA or CISSP, and how you stay updated with industry trends. This will highlight your commitment to personal and professional growth.
✨Emphasise Teamwork and Collaboration
Since teamwork is crucial at Smart Communications, be prepared to discuss how you've worked collaboratively in past roles. Share stories that demonstrate your ability to support colleagues and contribute to team success, aligning with their values of being stronger together.