At a Glance
- Tasks: Manage governance, risk, and compliance while embedding a security culture in the organisation.
- Company: Join Smart Communications, a leader in modernising customer communications for regulated enterprises.
- Benefits: Enjoy competitive salary, extensive health insurance, gym membership, and 25 days holiday plus your birthday off!
- Other info: Hybrid work setup with a vibrant office in Covent Garden, stocked with free snacks!
- Why this job: Make a real impact in security and compliance while growing your skills in a dynamic environment.
- Qualifications: Knowledge of ISO27001, GDPR, and cloud environments; certifications like CISA or CISSP are a plus.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the Governance, Risk and Compliance Analyst role at Smart Communications.
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Reporting to the Governance, Risk and Compliance Director, the Governance, Risk and Compliance Analyst will be responsible for all things Governance, Risk, and Compliance. You will influence and ensure a culture of embedding security culture into the fabric of the organisation.
The role would suit a career driven individual with a passion to develop their own skills and knowledge in security for this challenging but highly rewarding position.
About Smart Communications
Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications’s cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission‑critical customer conversations globally, and driving faster time to value.
The responsibilities of the role include
- Creating and maintaining policies, standards, and guidelines related to Information Security
- Managing third party security risk management practices
- Designing, implementing, and managing training and awareness initiatives
- Audit compliance to internal policies, standards, and guidelines, producing and tracking progress of corrective action reports
- Conducting risk assessments and audits
- Experience supporting projects, and supplier/customer onboarding, ensuring necessary contractual clauses are embedded into contracts
- Reporting on the status of Compliance status across the business
- Completion of security questionnaires/RFP’s
- Work cooperatively with project team when assigned and ensure that new project and changes adhere to Compliance requirements
What we’re looking for
Must have skills/experience
- Knowledge and experience of ISO27001, PCI DSS, SOC2, NIST and CIS benchmarking
- Knowledge and experience achieving and maintaining compliance with relevant legislation, such as DPA, GDPR
- Knowledge of cloud environments (AWS, Azure)
- Knowledge of Unix/Linux and Windows environments
- Certifications (CISA, CISSP)
- Experience with frameworks such as ITIL
We look for the following SMART values in everyone we hire at Smart Communications
- Speak Openly – We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
- Make a Difference – We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
- Agile & Flexible – We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
- Results-Focused – We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
- Teamwork – We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!
What’s the deal?
We will provide you with the tools, equipment and support to give you the best possible chance of success and over‑achieving your goals. Salary will depend on your experience and will be highly competitive.
In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!
Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit.
This role has a hybrid setup with 2 days a week in the office required.
So, if we interest you, please let us know by applying for this position and tell us all about yourself.
Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.
To learn more about Smart Communications visit: https://www.smartcommunications.com/
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Software Development
Referrals increase your chances of interviewing at Smart Communications by 2x.
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Governance, Risk and Compliance Analyst employer: Smart Communications.
Smart Communications is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those looking to make a significant impact in the field of Business Intelligence. With a focus on employee growth, we offer comprehensive benefits including health insurance, a pension plan, and generous holiday allowances, all while providing opportunities to work on cutting-edge projects in a hybrid environment. Join us to be part of a team that values data-driven decision-making and empowers you to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Governance, Risk and Compliance Analyst
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Smart Communications. looking for candidates who are engaged and informed.
We think you need these skills to ace Governance, Risk and Compliance Analyst
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Smart Communications.. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Smart Communications.
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Smart Communications.’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
