Systems Engineer

Our dynamic operations team are looking to hire an enthusiastic Systems Engineer to join a team of first-class technologists! The Operations Team supports our internal systems and our SaaS Services. We use a wide variety of deployment models and technologies offering opportunities to improve your skills and experience, including Azure PaaS, IaaS, VMWare, Amazon EC2 Public Cloud, Windows and Linux Servers.

About Smart Communications: Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today's digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific.

Who are you? An experienced Systems Engineer with a strong VMWare background who understands how to manage, patch and upgrade systems infrastructure, has experience working within a Security and Compliance controlled environment. We are looking for a Systems Engineer who is comfortable in working with private and public Cloud environments and Software Systems. You're hungry to learn more, using your skills to help the company become more agile and grow.

The responsibilities of the role include:

• Collaborating with a global team of highly competent Engineers and Administrators to provide support for the customer and corporate estates.
• Take projects from start to finish in a complex working environment, coordinating with customers and corporate departments.
• Leading successful business critical projects past the finish line with creativity, while adhering to strict standards of change, security, and environmental controls.
• Monitoring and Repairing Server Operating Systems and Applications.
• Performing Patch Upgrades on Server Operating Systems and Applications.
• Maintaining Service Availability Targets.
• Maintaining Service Confidentiality and Integrity.
• Collaborating with corporate users and other administrators, diagnosing and resolving issues in our production environments.
• Learning Technologies to improve yourself and the capabilities of the Team.
• Looking for ways to improve the service availability and recovery times.
• Working on a paid On-Call Rota for out of Hours Cover.
• Working on Designated Tasks outside normal working hours as required by the role.

What we're looking for:

Must have skills/experience:

• Virtualization Experience – A strong VMWare background, including managing multiple clusters, licensing, installation, upgrades, patching and securing.
• Cloud environments – Experience in AWS and/or Azure.
• Automation Experience – Using tools like PowerShell.
• Operating Systems – You must have a good working knowledge of Windows being able to perform installations and configurations on these environments without help.
• Networking – Basic Network knowledge of TCP/IP, DNS, DHCP and VLANs, what they mean and their practical uses.
• Monitoring Systems – You must have a good working knowledge of configuring and using Monitoring Systems. We use Zabbix, Azure and StatusCake.
• ITIL – You must understand the basic principles of ITIL, including Change Management, Problem Management and Incident Management.
• Troubleshooting – You must be able to take on a technical problem that we are facing in our Application/Infrastructure and restore service according to play books.
• Security & Compliance – You must have practical experience operating in a compliance and security monitored environment. We operate PCI DSS, SOC2, HIPAA and ISO 27001.

Advantageous skills/experience:

• SAN Storage – Knowledge of SAN systems, we use NetApp FAS, and Dell Unity.
• Security – Knowledge of, experience with and/or education in IT Security is advantageous.

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback.
• Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact.
• Agile & Flexible - We are focused on evolving, improving and growing.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail.
• Teamwork - We are stronger and better together.

What’s the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidized gym membership, leisure travel insurance, pension contribution, as well as 25 days’ holiday allowance, plus an additional day off on your birthday! Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role is remote with occasional visits to the office as required.

Please note, we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.