Subscription Revenue Manager

We are seeking a highly skilled and experienced Subscription Revenue Manager to join our dynamic and growing team. The successful candidate will play a pivotal role in managing the subscription lifecycle and be a key link between the Finance team and the Commercial and Customer Success teams. This new role offers an exciting opportunity to develop and build a best-in-class SaaS subscription management process and help drive the company towards its ambitious growth goals.

About Smart Communications: Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today's digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

The responsibilities of the role include:

• Revenue and Annual Contract Value (ACV): Oversee the entire subscription revenue lifecycle, including new bookings, renewals, including revenue/ACV recognition and reconciliation.
• Subscription Management: Managing cross-functional subscription management and revenue recognition processes, driving improvements and compliance with regulatory frameworks (where applicable). Implementing and managing new processes in line with company's strategy for new products, geographies or verticals. Leveraging subscription data to support key business decisions.
• Financial Reporting: Prepare and analyse monthly, quarterly, and annual financial reports related to subscription revenue.
• Renewal Strategy: Support the Customer Success team in improving renewal visibility and drive improved customer retention.
• Data Analysis: Utilize data analytics to monitor commercial trends, identify opportunities for growth, and provide actionable insights.
• Collaboration: Work closely with sales, customer success, commercial, and finance teams to align revenue strategies and processes.
• System Management: Manage and optimize subscription management system (within Salesforce) and wider ecosystem (i.e. NetSuite billing and ERP).

What we’re looking for:

• A minimum of 5+ years hands-on, proven industry experience in a similar role.
• A qualified accountant (ACA, ACCA or CIMA).
• Strong understanding of subscription billing and revenue recognition principles.
• Excellent understanding of SaaS KPI metrics and concepts (ACV, ARR, churn, retention etc.).
• Proficiency in financial reporting and data analysis and ability to develop commercial insights from financial data.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across departments.
• Previous hands-on experience using Salesforce and good knowledge of subscription management software and financial systems (e.g. Zuora, NetSuite, etc.).

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly: We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations, we encourage each other to be the best that we can be.
• Make a Difference: We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices.
• Agile & Flexible: We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds.
• Results-Focused: We get stuff done by being efficient, working at pace and paying attention to detail.
• Teamwork: We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers.

What’s the deal? We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and a Cycle2Work scheme, as well as 25 days’ holiday allowance plus an additional day off for your birthday!

Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role is fully remote.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.