Observability Performance Engineer

Observability Performance Engineer

Full-Time 36000 - 60000 £ / year (est.) Home office possible
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At a Glance

  • Tasks: Design and implement observability systems for monitoring application performance.
  • Company: Join Smart Communications, a tech leader enhancing customer conversations globally.
  • Benefits: Enjoy remote work, competitive salary, health insurance, gym membership, and 25 days holiday plus your birthday off!
  • Why this job: Be part of a dynamic team that values creativity, problem-solving, and making a real impact.
  • Qualifications: Degree in computer science/engineering and 3+ years in observability with tools like Grafana and AWS.
  • Other info: This role is fully remote, offering flexibility and a supportive work environment.

The predicted salary is between 36000 - 60000 £ per year.

Job Details: Observability Performance Engineer

Full details of the job.

Vacancy Name: Observability Performance Engineer

Employment Type: Permanent

Location: UK – Remote

Summary

We are looking for an Observability Performance Engineer to help us improve the visibility into the performance and health of Smart Communications applications, infrastructure, and services. As an Observability Performance Engineer, your primary responsibility will be to design and implement observability systems, encompassing monitoring, logging, and tracing capabilities. You will collaborate with the Development, Operations, and Enterprise Architecture teams to build and maintain a robust monitoring, logging, and tracing framework.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific.

The responsibilities of the role include:

  • Develop and guide others in developing dashboards, alerts, and reports to ensure both Development and Operational teams are promptly alerted to unexpected system performance and outages.
  • Assist in developing performance tests for the SAAS application and use observability insights to interpret results and suggest improvements.
  • Performance testing, checking the speed, reliability, scalability, stability, response time, and resource use of applications under load.
  • Be an observability evangelist and collaborate with development, support, and operations teams to build observability requirements into the software development lifecycle, allowing teams to monitor the performance of services and applications they work with self-sufficiently. Provide guidance and training on best practices.
  • Support incident response procedures using insights and data from observability tools to proactively identify, troubleshoot and resolve application issues.
  • Maintain, enhance and monitor observability tooling, looking for opportunities to enhance processes and products used. Research new technologies and practices used more widely in the software development industry.

What we’re looking for:

Must have skills/experience:

  • A degree in computer science/engineering discipline.
  • 3+ years of experience with Observability and monitoring.
  • Hands-on experience with observability tools like Grafana, Prometheus, ELK and AWS observability Stack.
  • Experience with Cloud Platforms and cloud-native applications, particularly hosted on AWS.
  • Scripting skills with Python and Bash.
  • Good communication, teamworking & organization skills.
  • Excellent analytical skills and are used to working in a structured way.

Advantageous skills/experience:

  • Experience with Performance tools.
  • Experience with AWS X-Ray.
  • Experience with OpenTelemetry.

We look for the following SMART values in everyone we hire at Smart Communications:

  • Speak Openly – We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
  • Make a Difference – We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
  • Agile & Flexible – We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity.
  • Results-Focused – We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things.
  • Teamwork – We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers.

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!

This role is fully remote. So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/

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Observability Performance Engineer employer: Smart Communications group

Smart Communications is an exceptional employer that fosters a collaborative and innovative work culture, allowing Observability Performance Engineers to thrive in a fully remote environment. With a strong focus on employee growth, the company offers extensive health benefits, competitive salaries, and a supportive atmosphere where team members are encouraged to make a difference and challenge the status quo. Join us to be part of a dynamic team that values open communication and celebrates success while empowering you to develop your skills and advance your career.
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Contact Detail:

Smart Communications group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Observability Performance Engineer

✨Tip Number 1

Familiarise yourself with the specific observability tools mentioned in the job description, such as Grafana, Prometheus, and the AWS observability stack. Having hands-on experience or even personal projects showcasing these tools can set you apart.

✨Tip Number 2

Network with current or former employees of Smart Communications on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during interviews.

✨Tip Number 3

Prepare to discuss your experience with performance testing and how you've used observability insights to drive improvements in past roles. Be ready to share specific examples that demonstrate your analytical skills and problem-solving abilities.

✨Tip Number 4

Showcase your teamwork and communication skills by preparing examples of how you've collaborated with cross-functional teams in previous positions. Highlighting your ability to work well with development, support, and operations teams will resonate with the company's values.

We think you need these skills to ace Observability Performance Engineer

Observability Tools (Grafana, Prometheus, ELK, AWS Observability Stack)
Cloud Platforms (AWS)
Scripting Skills (Python, Bash)
Performance Testing
Monitoring and Logging Frameworks
Analytical Skills
Incident Response Procedures
Collaboration and Teamwork
Communication Skills
Structured Problem-Solving
Research and Development of New Technologies
Agile Methodologies
OpenTelemetry
AWS X-Ray

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in observability and monitoring. Include specific tools you've used, such as Grafana or Prometheus, and any cloud platforms you've worked with, particularly AWS.

Craft a Compelling Cover Letter: In your cover letter, express your passion for observability and how your skills align with the responsibilities outlined in the job description. Mention your experience in performance testing and your ability to collaborate with various teams.

Showcase Your Technical Skills: Clearly list your technical skills related to the role, such as scripting in Python and Bash. Provide examples of how you've applied these skills in previous roles to solve problems or improve processes.

Demonstrate Cultural Fit: Smart Communications values teamwork, open communication, and a results-focused mindset. Use your application to illustrate how you embody these values through past experiences and how you can contribute to their culture.

How to prepare for a job interview at Smart Communications group

✨Showcase Your Technical Skills

Be prepared to discuss your hands-on experience with observability tools like Grafana, Prometheus, and the AWS observability stack. Bring examples of how you've implemented these tools in past projects to demonstrate your expertise.

✨Understand the Company Culture

Familiarise yourself with Smart Communications' values such as teamwork, open communication, and results-focused approaches. Be ready to share how your personal values align with theirs and provide examples of how you've embodied these traits in your previous roles.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving skills and ability to handle real-world scenarios. Think of specific instances where you identified performance issues or improved observability in applications, and be ready to explain your thought process and outcomes.

✨Ask Insightful Questions

Prepare thoughtful questions about the role, team dynamics, and the technologies used at Smart Communications. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.

Observability Performance Engineer
Smart Communications group
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