Systems Accountant in London

We are seeking an experienced Systems Accountant to take ownership of the administration, maintenance, and optimization of our core financial systems, NetSuite and OneStream. This critical role will bridge the gap between the Finance and IT departments, ensuring system efficiency, data integrity, and compliance with accounting standards. The ideal candidate will have hands‐on experience with both platforms and a strong understanding of core financial processes to provide expert user support and drive continuous improvements.

Responsibilities

• System Administration & Maintenance: Manage the day‐to‐day operations, configuration, and security of both NetSuite and OneStream platforms, including user roles, permissions, and access controls.
• User Support & Training: Act as the primary support contact for all system‐related queries, troubleshooting issues and coordinating fixes effectively.
• System Enhancement & Optimisation: Identify opportunities for process improvement and automation, implementing enhancements to meet evolving business needs.
• Month‐End & Reporting Cycle Support: Provide dedicated system support during critical financial cycles, such as month‐end close, budgeting, and forecasting, ensuring system reliability and data accuracy.
• Data Integrity & Compliance: Ensure the integrity and consistency of data across all systems, adhering to internal controls, best practices, and regulatory requirements.
• Integration Management: Support existing and new integrations between NetSuite, OneStream, and other third‐party solutions (e.g., payroll, CRM, inventory systems).
• Documentation & Training: Create and maintain comprehensive process manuals and documentation. Conduct training sessions for new and existing users to promote effective system adoption.
• Project Support: Participate in system upgrades, testing (UAT), and new module implementations as required, collaborating with external partners or consultants when necessary.

Qualifications

• Experience: Proven, hands‐on experience with NetSuite and OneStream, administration and configuration are essential.
• Accounting Knowledge: A strong understanding of core financial processes, consolidation, and budgeting.
• Technical Skills: Proficiency in system customization tools (e.g., NetSuite saved searches, workflows, SuiteScript exposure is a plus; OneStream business rules and report building).
• Problem‐Solving: Exceptional analytical and problem‐solving skills, with a keen attention to detail.
• Communication: Excellent communication skills, with the ability to translate technical issues to non‐technical finance users and manage stakeholders across various departments.

Qualifications (Desirable): A recognised accounting qualification (e.g., ACA, ACCA, CIMA, or equivalent) or a degree in Accounting, Finance, or Information Systems is preferred.

About Smart Communications

Smart Communications is the trusted choice for regulated enterprises looking to modernise complex processes and connect with customers in the moments that matter most. Our Conversation CloudTM platform powers frictionless, compliant, digital‐first experiences through omnichannel communications, intelligent data capture, and secure digital archival.

With more than 30 pre‐built connectors, Smart Communications' cloud‐native platform integrates effortlessly with the world's most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission‐critical customer conversations globally, and driving faster time to value.

SMART values

• Speak Openly: We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback.
• Make a Difference: We focus on the things that matter and prioritise the things that have the greatest impact.
• Agile & Flexible: We are focused on evolving, improving and growing.
• Results‐Focused: We get stuff done by being efficient, working at pace and paying attention to detail.
• Teamwork: We are stronger and better together.

What's the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over‐achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days' holiday allowance plus an additional day off for your birthday.

This role has a hybrid setup with occasional work from the office required.

PLEASE NOTE: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.