Senior DevOps Engineer in London

We are looking for an experienced DevOps engineer to join the Smart Communications Enterprise Architecture Team. You will work closely with development and operations to make our SaaS platform operate efficiently and securely. Your primary focus will be to work on SAAS offerings in the COLO environment. The enterprise architecture team is responsible for infrastructure and application deployment architecture and implementation in private and public clouds. The team is also responsible for the performance testing for new releases, capacity planning, scaling and application monitoring. As a part of the team, you will get an opportunity to work and learn about a wide range of technologies and operation systems in our public and private cloud deployments.

Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival.

The responsibilities of the role include:

• This role will be 60% operational, focused on improving & supporting front-line SAAS operations.
• The focus will center on application deployment, resiliency & quality standards.
• Managing production release deployments of our SaaS platform.
• Working on Salesforce integration for tenancy management.
• Enhancing the efficiency of solutions in collaboration with developers and operations.
• Diagnosing and resolving issues in our production environment.
• Strong emphasis on SRE as an engineering function focused on architecture, design & automation.
• Joining a paid on-call out-of-hours rota for resolving system issues.
• Working outside core hours for systems maintenance tasks on evenings, mornings and weekends from time to time (paid).

What we’re looking for:

Must have skills and experience:

• Java Programming experience.
• Commercial experience with Linux and Windows.
• Experience with git version control system.
• Solid experience running services on Kubernetes in Production.
• Good security awareness when designing and implementing changes to infrastructure.
• Self-Driven, able to take responsibility and work on complex projects through to completion.

Advantageous skills/ experience:

• Experience with infrastructure as code approach to managing deployments.
• Familiarity with configuration and deployment management (Scripting, Visualisation, AWS, Unix, Java, Databases, Kubernetes, Docker etc).
• Experience working in a compliant systems environment such as ISO 27001, SOC or PCI-DSS.
• Incident, change & problem management experience.
• Knowledge of SQL relational databases.

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be.
• Make a Difference - We focus on the things that matter and prioritise the things that have the greatest impact.
• Agile & Flexible - We are focused on evolving, improving and growing.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail.
• Teamwork - We are stronger and better together.

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday! This role has a hybrid setup with occasional work from the Covent Garden office required.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.