FinOps Engineer in London

As we scale, we are investing in operational excellence across our hybrid infrastructure estate — spanning AWS, multi-cloud, and colocation environments — and need dedicatedexpertiseto drive visibility, accountability, and optimisation of our infrastructure spend.

You will be responsible for building the dashboards, allocation models, and reporting frameworks that enable Smart Communications to understand true cost-to-serve per customer, feature, and region — providing the insight our board needs to make strategic infrastructure decisions and ensuring healthy margins across our product portfolio.

About Smart Communications

Smart Communications is a leading customer engagement technology provider for regulated industries. The company helps organizations simplify the complex interactions that shape people’s lives by enabling more connected, personalized, and trusted customer engagement. Its Customer Engagement Platform brings together data collection, customer communications, journey orchestration, trusted AI, and information management to help organizations create seamless experiences across the customer lifecycle. By connecting the systems, processes, and interactions that drive critical business outcomes, Smart Communications enables organizations to improve customer experience, increase operational efficiency, strengthen compliance, and build trust at every touchpoint. More than 700 enterprises worldwide, including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp, rely on Smart Communications to power engagement in regulated environments. With more than 30 pre-built integrations to leading enterprise platforms including Salesforce, AWS, Guidewire, Duck Creek, OneSpan, and Pega, Smart Communications powers more than 60 billion mission-critical customer interactions each year. To learn more, visit smartcommunications.com.

The responsibilities of the role include:

Cost Visibility & Reporting

• Build executive dashboards and board-ready reports covering infrastructure spend, cost trends, margins, and unit economics
• Developshowback/ chargeback models and lead regular cost reviews with Engineering, Product, and Finance stakeholders

Cloud & Infrastructure Cost Management

• Manage, optimise, and attribute AWS, multi-cloud, and colocation costs using relevant tooling, tagging, and account structures
• Consolidatecloud and colocation cost data into a unified financial model covering usage, facilities, connectivity, and hardware lifecycle

Optimisation & Strategy

• Identifyand drive optimisation opportunities across rightsizing, reserved capacity, workload placement, and vendor spend
• Model TCO, build-vs-buy, and cloud-vs-colodecisions while forecasting spend and highlighting budget variances

Business Partnering

• Translate infrastructure cost data into clear commercial insights for Finance, Engineering, Product, and senior leadership
• Partner on budgeting, forecasting, margin analysis, and cost-aware development practices, presenting recommendations to leadership and the board

What we’re looking for:

We are looking for an experienced FinOps Engineer to own end-to-end cost visibility and financial accountability across our cloud and colocation infrastructure. This is a pivotal role that bridges engineering, finance, and business leadership.

Must have skills and experience:

• 3+ yearsin FinOps, Cloud Financial Management, or Infrastructure Finance roles
• AWS cost managementexpertise:Cost Explorer, Cost & Usage Reports (CUR), AWS Budgets, Savings Plans, Reserved Instances
• Multi-cloud or hybrid experience:proventrack recordmanaging costs across cloud providers (AWS, Azure, GCP) and/or colocation environments
• Colocation cost understanding:rack space pricing, power/cooling (kW), cross-connects, hardware depreciation, and facility contract models
• Dashboard & visualisation:experience building executive dashboards in tools such as Tableau, Power BI,QuickSight, Grafana, or Looker
• Financial modelling:unit economics, margin analysis, TCO modelling, costallocationandshowback/chargeback frameworks
• Business acumen:ability to translate technical cost data into commercial insights for board-level audiences
• Stakeholder management:experience presenting to C-suite, board members, and cross-functional teams (Finance, Engineering, Product)
• Tagging & governance:designing and enforcing cloud tagging taxonomies and cost allocation hierarchies

Advantageous skills/experience:

• FinOps and AWS certifications, including FOCP, Cloud Practitioner, Solutions Architect, or Cloud Financial Management specialty
• SaaS / ISV experience with multi-tenant cost allocation and hybrid infrastructure economics
• Knowledge of ITFM / TBM frameworks, ITSM / CMDB tools, and asset lifecycle management
• Experience with FinOps tooling such asCloudHealth,Cloudability, Spot.io,nOps, or similar
• Understanding of EKS / Kubernetes cost attribution and data centre migration or cloud repatriation modelling

We look for the following SMART values in everyone we hire at Smart Communications:

• S peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• M ake a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• A gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• R esults-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• T eamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the company’s performance, so we are all incentivized to over-achieve!

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution, Cycle2Work and childcare vouchers, as well as 25 days’ holiday allowance plus an additional day off for your birthday!

Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit.

This role is remote with occasional visits to the office as required.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

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