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For Companies At a Glance
- Tasks: Create engaging eLearning and Instructor Led Training courses for diverse audiences.
- Company: Join Smart Communications, a leader in personalised customer communication solutions.
- Benefits: Enjoy competitive salary, health insurance, gym membership, and 25 days holiday plus your birthday off.
- Why this job: Be part of a dynamic team that values open communication and making a difference.
- Qualifications: 0-2 years experience in IT training and proficiency with eLearning tools required.
- Other info: This is a remote role with occasional office work in Covent Garden.
The predicted salary is between 28800 - 48000 £ per year.
Job Details: Junior Courseware Developer
Full details of the job.
Vacancy Name
Vacancy Name Junior Courseware Developer
Employment Type
Employment Type Permanent
Location
Location UK – Remote
Summary
Responsible for excellent delivery quality of training materials for all audience groups including customers, partners and employees, ensuring customer satisfaction. Managing all aspects of training administration including courseware uploads, updates, notifications and course assignments to end users.
About Smart Communications
Summary
Responsible for excellent delivery quality of training materials for all audience groups including customers, partners and employees, ensuring customer satisfaction. Managing all aspects of training administration including courseware uploads, updates, notifications and course assignments to end users.
About Smart Communications
Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Its Conversation Cloud platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications’ cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission-critical customer conversations globally, and driving faster time to value.
The responsibilities of the role include:
- Develop eLearning training courses
- Develop Instructor Led Training courses
- Evaluate the effectiveness of the training and course outcomes
- Participate in designing and building new course materials for Smart Communications product releases and enhancements
- Participate in developing quality training documentation including handouts, manuals and exercises
- Work effectively with other senior business leaders in the execution of new business strategies as they relate to the delivery of Smart Communications training services
- Attain complete mastery over the Smart Communications Product implementation process and all related services
What we’re looking for:
- 0 – 2 years IT training experience both in eLearning & Instructor Led Training Class facilitation experience to understand on how to deliver training content
- 0 – 2 years experience of design, build and implementation of eLearning and Instructor Led Training programmes
- 0 – 2 years of experience to work with ILT/eLearning development training tools like Articulate, Captivate, Camtasia and LMS systems (i.e. Litmos)
- Experience in Voiceover recordings for eLearning modules
- Effective interpersonal skills and ability to interface with other parts of the business
We look for the following SMART values in everyone we hire at Smart Communications:
- Speak Openly – We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
- Make a Difference – We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
- Agile & Flexible – We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
- Results-Focused – We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
- Teamwork – We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!
What’s the deal?
We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.
In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!
Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit.
This role has a hybrid setup with occasional work from the office required.
So, if we interest you, please let us know by applying for this position and tell us all about yourself.
Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of Protected characteristic.
To learn more about Smart Communications visit:
https://www.smartcommunications.com/
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Junior Courseware Developer employer: Smart Communications group
Contact Detail:
Smart Communications group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Courseware Developer
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, like Articulate and Captivate. Having hands-on experience or even creating a small project using these tools can really set you apart during the interview.
✨Tip Number 2
Showcase your understanding of eLearning principles by preparing a brief presentation on a training topic of your choice. This will demonstrate your ability to design and deliver effective training materials, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of Smart Communications on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your interpersonal skills and how you've collaborated with others in past roles. This position requires teamwork, so having specific examples ready will help you illustrate your fit for the company’s values.
We think you need these skills to ace Junior Courseware Developer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eLearning and Instructor Led Training. Emphasise any specific tools you've used, like Articulate or Captivate, to show you meet the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for training and development. Mention how your skills align with the responsibilities of the Junior Courseware Developer role and how you can contribute to Smart Communications.
Showcase Your Projects: If you have examples of previous courseware or training materials you've developed, include links or descriptions in your application. This will demonstrate your practical experience and creativity.
Highlight Interpersonal Skills: Since the role involves collaboration with senior business leaders, make sure to mention your effective interpersonal skills. Provide examples of how you've successfully worked in teams or communicated with different stakeholders.
How to prepare for a job interview at Smart Communications group
✨Showcase Your eLearning Experience
Be prepared to discuss your previous experience in developing eLearning and Instructor Led Training courses. Highlight specific projects you've worked on, the tools you used, and the outcomes achieved.
✨Familiarise Yourself with Training Tools
Since proficiency with tools like Articulate, Captivate, and Camtasia is essential, make sure you can speak confidently about your experience with these platforms. If possible, bring examples of your work to demonstrate your skills.
✨Demonstrate Interpersonal Skills
Effective communication is key in this role. Prepare to share examples of how you've successfully collaborated with others in past roles, especially when working with senior business leaders or cross-functional teams.
✨Align with SMART Values
Research Smart Communications' values: Speak Openly, Make a Difference, Agile & Flexible, Results-Focused, and Teamwork. Be ready to discuss how you embody these values in your work and how they resonate with your personal approach.