Data Operations Manager

We are seeking a highly skilled and experienced Data Operations Manager to join our dynamic and growing team.

The successful candidate will play a pivotal role in developing and managing a company-wide approach to data analysis, governance, and strategy. This new role offers an exciting opportunity to define and implement a future state vision for data that spans multiple departments and functional areas, helping to align data operations with long-term business goals. The Data Operations Manager will oversee the collection, analysis, accuracy, and interpretation of data to support decision-making, while ensuring data resources across the business are integrated and optimized.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific.

Responsibilities

• Develop and implement a comprehensive data strategy that supports future business requirements and ensures data consistency, integration, and alignment across various functional areas.
• Provide strategic guidance and support to various teams and stakeholders, helping them enhance their data management practices.
• Define and shape the data governance framework that supports both short-term operations and the strategic vision for data utilization across the company.
• Oversee and enhance data platforms to ensure they meet evolving business needs.
• Lead the development of a platform strategy, including managing upgrades, migrations, and new implementations.
• Ensure all data and related tooling comply with data integrity and compliance standards.
• Collaborate with multi-disciplinary teams to ensure alignment and successful completion of data-related projects.
• Manage and maintain effective ETL processes to ensure seamless data flow and transformation across the business.

What we’re looking for:

Must have skills/experience:

• A minimum of 5+ years hands-on, proven industry experience in a similar role.
• Bachelor’s or master’s degree in computer science, data management, or a related field.
• A proven track record of leading and managing teams responsible for data quality, governance, and controls.
• Expertise in scaling data operations to support business growth.
• Experience with a major CRM technology solution, Salesforce.
• Strong expertise in data quality and controls.
• A combination of operational experience, with a focus on operational risk and exposure to data governance.
• Experience shaping and executing data strategy that aligns with multiple business areas.

Advantageous skills/experience:

• Experience with data warehouses and data lakes in large scale environments.
• Experience in data visualization systems like AWS QuickSight, Power BI, Tableau.
• Experience working in regulated industries such as Financial Services, Insurance and Healthcare.

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!

This role is fully remote. So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/

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