Customer Developer

Overview

Sitting within the Customer Development Team, this role will be responsible for resolving customer reported issues by studying the source code to explain complex behaviour or changing the code to fix defects. You will also be expected to develop minor enhancements on the suite of Smart Comms products, both on-premise and SaaS based.

About Smart Communications

Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent, and compliant conversations across all touchpoints and channels. The Conversation Cloud consists of SmartCOMM for enterprise‑scale customer communications, SmartIQ for digital forms transformation, and SmartDX for trade documentation. Over 650 enterprise organisations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit smartcommunications.com.

Who are you?

Your primary skills are Java, but you’re also eager to get stuck into other technologies. We frequently need to learn new technologies or libraries when implementing new areas of the system, so you need to be prepared to get out of your comfort zone and learn new things.

Responsibilities

• Resolves 3rd level problems and support issues raised by customers, via Support Analyst, according to SmartCommunication’s technical support procedures.
• Supports client by identifying and resolving in-depth technical issues with the SmartComms products using programming skills.
• Responsible for fixing complex technical issues that may require changes to core functionality, code and systems operation.
• Creates test plans and unit tests as appropriate for any code changes.
• Creates tests, tools and diagnostic procedures for use by Support Analysts.
• Provides technical support to consulting team during implementation of SmartComms solution.
• Ensures the proper and timely entry of information in both the call tracking system and the knowledgebase.
• Escalates any potential risks as far as necessary to minimize risks.
• Responds to technical support questions from Smart Communications’ international 24×7 customers.
• Responsible for the timely delivery of product patches and maintenance of the associated build processes.
• Responsible for building and releasing software patches to production environments according to SmartComms’ build procedure.
• Supports any internal initiatives requiring technical support for Smart Comms products.
• Assists with 1st and 2nd level support as required.
• Provides a daily update to Management in UK time zone (working predominantly Eastern Australia time zone).

What we’re looking for

Must have skills/experience:

• Java programming experience
• Spring or Maven
• Tomcat
• XML
• HTML/CSS

Advantageous skills/experience:

• Docker/Kubernetes
• SQL Server 2022
• Javascript
• Karma/Chai
• GIT
• Linux

Competencies

• Analytical Ability – effectiveness in analysing situations and identifying key issues.
• Planning and execution – monitoring progress, taking action when necessary to rectify situations / meet deadlines.
• Proactive – taking responsibility for making things happen.
• Social Magnetism – taking actions, that show awareness of one’s own impact on others.
• Teamwork – collaborating with and promoting collaboration between different parts of the business.
• Technical expertise – keeping up to date technically within one’s own functional area.
• Adaptability – stability of performance under uncertainty and pressure.
• Communication & influence – using appropriate interpersonal styles and methods of communication to influence others positively to obtain agreement between different interests.

SMART values

• Speak Openly – We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference – We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible – We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask “why?” so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused – We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork – We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company’s performance, so we are all incentivised to over-achieve!

In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including vision benefits, subsidised gym membership, 20 days holiday allowance and an additional day off for your birthday!

Additionally, all Developers are given access to an online training platform, time during the working week for personal development, and we attempt to attend a technical conference each year. We also set aside regular “Innovation Time” to allow team members to explore their own ideas, several of which have been adopted.

Located in the heart of the city in both Sydney and Canberra, our offices are a friendly, tight-knit environment that house our APAC Sales, Marketing, Technology, Customer and Corporate teams. This role can be based at either of our office locations with a hybrid approach or can be remote.

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

To learn more about Smart Communications visit:

https://www.smartcommunications.com/