SmartPath Developer in City of Westminster

About Smart Communications

Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience.

Summary

We are seeking a skilled Software Engineer to work in close partnership with our Australia based Core Engineering team. You’ll join a small cross-functional engineering team of around a dozen engineers that operates as part of a larger organisation—small enough for your work to have real impact yet backed by the scale and support of a broader business. This role plays a critical part in providing follow-the-sun engineering coverage, ensuring system reliability and progress during Australian off hours, while also contributing to ongoing feature development. The successful candidate will split their time between building product features and delivering high-quality technical support, including investigation of production issues, system health monitoring, and incident remediation. This role requires strong collaboration skills, a solid grasp of cloud-native systems, and comfort operating in a live production environment.

Working Model & Collaboration

• Building and maintaining product features based on a planned roadmap.
• Provide on-call support during their normal working hours while the Australian team is offline, acting as the first line of engineering response.
• There will be a daily overlap in working hours with the Australian Core Engineering team to support:
• Handover of ongoing work and incidents
• Initial and ongoing knowledge transfer
• Sprint planning, prioritisation, and technical alignment

The responsibilities of the role include:

• Design, develop, and deliver high-quality software features in alignment with roadmap priorities.
• Collaborate with the Australian Core Engineering team on architecture, design reviews, and implementation plans.
• Write clean, maintainable, and well-tested code following engineering best practices.

• Act as the primary engineering contact during Australian off hours, providing on-call coverage within standard working hours.
• Investigate production issues using logs, metrics, and monitoring tools to identify root causes.
• Perform incident triage, remediation, and clear handover documentation to the Australian team.
• Work with Kubernetes-based workloads, diagnosing deployment, scaling, and runtime issues.
• Support AWS hosted systems, with a strong focus on SQS (queue processing, message flow issues) and SES (email delivery, bounce and reputation analysis).

• Provide clear and concise handover notes, incident reports, and technical updates.
• Participate in incident post mortems and contribute to long-term reliability improvements.
• Work closely with product, platform, and engineering stakeholders to balance feature delivery with operational excellence.

What we’re looking for:

• Strong frontend engineering experience, ideally with modern frameworks and libraries such as React, GraphQL, and solid proficiency in TypeScript and modern JavaScript.
• Demonstrated interest in diving into core application logic, including contributing to backend or shared services written in Go, particularly in the areas of integrations, and system-to-system communication.
• Experience designing and supporting distributed, event-driven systems, including asynchronous processing and message-based architectures.
• Deep practical knowledge of AWS-hosted production systems, with demonstrated experience operating, debugging, and optimising services that rely on:
• Amazon SQS for reliable message processing
• Amazon SES for transactional email delivery, monitoring, and reputation management
• Hands-on experience running workloads with Kubernetes on Amazon EKS, including:
• Debugging pod, container, and networking issues
• Understanding scaling behaviour and failure modes
• Working with deployment strategies and configuration management
• Strong observability and diagnostics expertise, including:
• Log aggregation and querying
• Metrics analysis and alert interpretation
• Root cause analysis in distributed systems
• Familiarity with production support workflows, such as incident triage, escalation, handover documentation, and post-incident reviews.
• Experience balancing feature delivery with operational excellence, making pragmatic trade-offs to maintain system stability while continuing to ship.
• Comfort working with legacy codebases alongside greenfield development, improving reliability and maintainability incrementally.

• Comfortable balancing feature development with live system support responsibilities.
• Strong problem-solving skills and a calm, methodical approach to incidents.
• Excellent written and verbal communication skills, especially for cross-time-zone collaboration.
• A sense of ownership and accountability for system reliability and customer impact.
• As the majority of your team is in a different time zone, you have confidence to complete development tasks independently but you’re also able to ask for help when you need it.

Why Join Us

• Work closely with a highly capable engineering team.
• Help build a product used by large, established organisations.
• Play a key role in improving system reliability and customer experience.
• Enjoy a role that offers both deep technical challenges and meaningful product impact.
• Be part of a collaborative, globally distributed engineering culture.

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference - We focus on the things that matter and prioritise the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

Benefits

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday! Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role is fully remote.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.