Payroll Partnerships Development Lead

At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

As Payroll Partnerships Development Lead you’ll be responsible for establishing and managing integrations with the Smart Keystone platform to enhance the service proposition and establish Smart as a leader in the payroll marketplace. You’ll support Smart in the acquisition of clients where required and also represent the client in collaboration with their payroll to provide expertise for a smooth and effective set up. You’ll provide expertise in development builds and leverage opportunities to share best practices across clients. Using robust management information to illustrate a business need for improvements and in turn reduce costs and drive revenue.

Responsibilities:

• Focus on market, competitors, trends and new technologies that will improve the interaction between payroll/HR software and the Smart platform to enhance client propositions and differentiate Smart in the marketplace.
• Drive market leading practice within the payroll marketplace in the UK.
• Strengthen the controls in place for platform changes and consider enhancements that will improve the experience of third parties who have integrated with Smart, including API Documentation, API process with third parties, API ‘MOT’, and API reviews with partners.
• Proactively monitor, develop and utilise payroll software integration management information to progress the service proposition and delivery.
• Provide expertise in development builds, ensuring representation of the Payroll party requirements for change whilst leveraging opportunities to share best practices across clients.
• Represent and support clients in their payroll interactions where required to provide payroll expertise in the acquisition and set up of new business.
• Provide consultancy services for clients to help establish and transition to a better and efficient payroll solution, collaborating with internal distribution and implementation colleagues during acquisition and onboarding.
• Deal with complex enquiries and be the main point of contact during the ongoing relationship, liaising with Smart relationship managers – taking onboard queries and complaints.
• Attend meetings with partner organisations to learn from shared challenges and identify opportunities to drive forward improvements.

WHO WE ARE LOOKING FOR

The skills, experience, and aptitudes we are looking for are listed below, but please don’t be discouraged from applying if you don’t meet every single one of these criteria – having a ‘can do’ attitude is sometimes more important than being able to tick every box:

• Proven track record in the Payroll market and client management.
• Proven track record of dealing with complex queries – specifically payroll and pension related.
• Passion for technology and understanding of integration techniques.
• Sound understanding of pensions and payroll markets.
• Be an ambassador for Smart in the market, at events and conferences – if required.
• Be flexible and willing to travel if required.
• Desire to learn and develop.
• Technical expert – commit to learning our product, solutions and capabilities of integration.
• Ability to manage and nurture relationships that are won, by applying a robust contact strategy - with internal and external parties.
• Accountable, passionate, driven, confident and articulate.
• Able to operate professionally in a regulatory and commercial environment.
• Able to accurately feedback into the business on issues/ concerns/ ideas.
• Strong communication skills – the ability to quickly gain trust and become a trusted advisor.
• Manage CRM systems and record data accurately.

WHO WE ARE

We work in partnerships with governments and financial institutions in the UK and internationally. Our cloud-native digital platform is revolutionising how people around the world think about, and save for, their retirement. At heart, we’re a financial technology business. What we do is all about innovation, and using the power of digital change to put the customer first. Our Engineers will tell you that working at Smart gives you the opportunity to play your part in developing world-class technological solutions, working with – and learning from – like-minded people. You’ll also find that, across our business, our colleagues love Smart’s culture, and how what we do means better financial outcomes for savers. That feels worthwhile, and it means that what we do, collectively, goes way beyond the nine to five of a typical working day.

BENEFITS

At Smart, one of the eight principles we work to is “We want happy and good people in our team”. We created a list of benefits that helps us achieve this goal:

• 25 days’ holiday per year, increasing with length of service.
• £500 annual training budget to spend on your professional development.
• Extensive private healthcare, including dental, eyecare and EAP.
• Enhanced sick leave (three months’ pay per year).
• Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid).
• Death in service insurance cover.
• Fully-paid five-week sabbatical after five years of employment.
• In office wellbeing, such as manicures, massages and barbers.
• We also serve free lunch, breakfasts and social drinks weekly.
• Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist.

If it sounds like somewhere you’d like to work, too, and if you’re ready to play your part in our continued success in the future, then naturally we’d love to meet you.