Procurement Operations Coordinator in London

At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

THE ROLE

We’re looking for a proactive and detail‑oriented Procurement Operations Coordinator to support and optimise our procurement operations and vendor management processes. This role will act as a key point of contact for our procurement platform, supporting internal stakeholders across the business while ensuring purchasing activity, supplier onboarding and contract management processes run efficiently and compliantly. This is a great opportunity for someone who enjoys improving processes, working cross‑functionally and combining operational coordination with data‑driven insights in a fast‑paced environment.

Key Responsibilities

• Procurement Platform Ownership: Act as the primary point of contact and internal champion for the Omnea procurement platform. Troubleshoot system issues, resolve workflow bottlenecks and support continuous platform optimisation. Provide day‑to‑day support and guidance to internal users across the business.
• Purchase Order & Procurement Support: Manage Purchase Order (PO) requests and ensure alignment with internal procurement policies and approval processes. Support stakeholders through the purchasing process, providing clear guidance and ensuring a smooth user experience. Help streamline procurement workflows while maintaining compliance and governance standards.
• Finance & Cross‑Functional Collaboration: Partner closely with the Finance team to ensure accurate data flow between procurement and finance systems. Support budget alignment for procurement requests and assist with resolving invoice or billing discrepancies. Collaborate with Risk, Legal and other teams throughout the procurement lifecycle.
• Supplier Onboarding & Due Diligence: Manage the onboarding and renewal process for low‑risk suppliers. Coordinate procurement due diligence activities, ensuring all required supplier checks and documentation are completed. Work with Finance and Risk, Privacy and Cyber teams to ensure vendors meet internal compliance and governance requirements.
• Reporting & Procurement Analytics: Monitor procurement activity, platform usage and operational metrics. Build reports and provide insights to identify process improvements, cost‑saving opportunities and procurement trends. Support forecasting and budgeting activities through procurement data analysis.
• Contract & Renewal Management: Track supplier contracts and renewal timelines to ensure timely action and avoid service interruptions or unintended auto‑renewals. Work closely with internal stakeholders to ensure contract renewals align with agreed SLAs and business requirements. Maintain accurate procurement and supplier records.
• Strategic Procurement Support: Support sourcing and vendor evaluation projects through research, coordination and data analysis. Assist with gathering market insights and benchmarking information to support procurement decisions.

WHO WE ARE LOOKING FOR

The skills, experience and aptitudes we are looking for are listed below but please don’t be discouraged from applying if you don’t meet every single one of these criteria – a ‘can do’ attitude is sometimes more important than ticking every box.

• Previous experience in procurement operations, purchasing, vendor management, finance operations or a similar coordination role.
• Experience working with procurement or purchasing platforms (Omnea experience highly desirable).
• Strong organisational skills with the ability to manage multiple workflows and deadlines.
• Comfortable working with data, reporting and process improvement initiatives.
• Excellent stakeholder management and communication skills.
• Strong attention to detail and problem‑solving abilities.
• Experience working cross‑functionally with Finance, Risk, Legal or Operations teams.
• Proactive mindset with a willingness to improve processes and take ownership.
• Experience within a fast‑paced tech, fintech or scaling business.
• Exposure to supplier due diligence or procurement compliance processes.
• Experience supporting sourcing or vendor evaluation activities.
• Familiarity with procurement analytics and reporting tools.

BENEFITS

• 25 days’ holiday per year, increasing with length of service.
• £500 annual training budget to spend on professional development.
• Extensive private healthcare, including dental, eye care and EAP.
• Enhanced sick leave (three months’ pay per year).
• Enhanced maternity and paternity (maternity – 6 months fully paid / paternity – 3 weeks fully paid).
• Death in service insurance cover.
• Fully‑paid five‑week sabbatical after five years of employment.
• In‑office wellbeing, such as manicures, massages and barbers.
• 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist.

At Smart, we are committed to creating an inclusive and equitable workplace where everyone feels valued, respected and empowered to do their best work. We believe that diverse perspectives help us lead the way in transforming retirement, savings and financial wellbeing. We welcome differences in background, experience, thinking and identity, and we recognise that innovation is strongest when built on inclusion and fairness. We encourage applications from people of all backgrounds and experiences and do not discriminate on the basis of any protected characteristic. If you require any reasonable adjustments during the recruitment process or in the workplace, we encourage you to let us know – we are committed to supporting you.