Internal Communications Executive - FTC in London

At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

Are you a natural storyteller with creative flair and experience creating engaging internal communications? We are seeking a dynamic Internal Communications Executive to join our team. In this role you will have the opportunity to make a positive impact by playing a pivotal part in enhancing internal communication strategies, driving engagement and facilitating a cohesive work environment. We’re looking for someone who will bring curiosity and a data‑led mindset to uncover what works, and turn it into meaningful engagement. Reporting directly to the Head of External Affairs and partnering closely with the Chief People Officer and our Senior Leadership Team, you will lead on initiatives to deliver authentic and engaging internal communication to colleagues globally. This position is offered on a 12-month fixed‑term basis to provide maternity cover.

Responsibilities

• Producing all internal communications including our monthly colleague and separate monthly manager updates.
• Maintaining our internal channels including the intranet, Slack, internal newsletters, and Town Hall.
• Structuring and delivering the global Town Halls.
• Working with senior stakeholders and providing them with best practice Internal Communications guidance.
• Creating and delivering internal campaigns that will align colleagues to our key strategies and programmes.
• Delivering internal communications that inspire belief in the Mission, Vision, Objectives and Values of Smart, finding innovative, engaging and compelling ways to connect company‑wide initiatives across all our offices.
• Handling the internal communication response to crisis situations, organising and running all annual events – Summer/Christmas party and the Smart awards.

Who We Are Looking For

• Experience of working in an Internal Comms role, managing multiple communications channels (email, Slack, intranet, events, etc).
• Strong communication skills, with exceptional written English, attention to detail and proficiency in G Suite.
• Ability to build effective relationships with team members and stakeholders.
• Data‑driven mindset, comfortable using insight and analytics to measure and improve engagement.
• Creative thinking, able to find fresh ways to engage and connect with colleagues.
• Understanding of global communication dynamics, including cultural sensitivity and time‑zone considerations.
• Demonstrated experience in developing and enhancing employer value propositions.
• A background in a technology business is advantageous.
• Familiarity with the financial services or pensions industry is a plus.

At Smart, we are committed to creating an inclusive and equitable workplace where everyone feels valued, respected, and empowered to do their best work. We believe that diverse perspectives help us lead the way in transforming retirement, savings, and financial wellbeing. We welcome differences in background, experience, thinking, and identity, and we recognise that innovation is strongest when it is built on inclusion and fairness. We encourage applications from people of all backgrounds and experiences and do not discriminate on the basis of any protected characteristic. If you require any reasonable adjustments during the recruitment process or in the workplace, we encourage you to let us know - we are committed to supporting you.