Change Delivery Manager

At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

THE ROLE

As a Change Delivery Manager you will be responsible for overseeing the scope, planning, delivery and communication of Smart Pension Master Trust change. This includes:

• Leading SPMT local initiatives
• Delivering of SPMT product change projects, working across business entities
• Representing and leading the operational workstream within broader business initiatives.

Collaboration across business functions and with third parties is key to ensure that the project transitions seamlessly into ‘business as usual’ supporting service excellence and ease in ongoing management.

Responsibilities:

• Sets direction for and oversees all elements of operational project delivery with a track against the business case for change.
• Owns operational projects and change initiatives, with management of scope and risk in alignment to the reason for change and in the context of the UK strategy and good member outcomes.
• Represents Operations and owns the operational workstream to give direction and manage business readiness for broader propositional, compliance and or technology change.
• Contributes to delivery of UAT, procedural changes and instruction to third parties as required.
• Develops project stakeholder relationships, including third parties to ensure consideration of operational requirements and deliverables.
• Work collaboratively with internal teams and third parties as appropriate to support seamless transition into normal operating practice.
• Sets standard for and coordinates resources to ensure business readiness criteria are baselined within the project and achieved in approving ‘go live’.
• Provides regular updates on project status with early warning on emerging issues.
• Utilises Smart’s communication structure to share delivery information and success with wider business.
• Resolve issues using commercial and business awareness.
• Support and manage requests for change of requirement, keeping key stakeholders informed.
• Uses general knowledge of regulatory and legal requirements.

WHO WE ARE LOOKING FOR

The skills, experience, and aptitudes we are looking for are listed below but please don’t be discouraged from applying if you don’t meet every single one of these criteria – having a ‘can do’ attitude is sometimes more important than being able to tick every box:

• Project management and delivery experience (Prince 2 project qualification desirable, or willing to study).
• Six Sigma, Green belt accreditation
• DC pensions experience, presence within the broader pensions market, up to date knowledge of industry focus.
• Customer centric mindset.
• Professional and accountability, projects credibility.
• Leadership and management skills.
• Senior stakeholder management.
• Prepared to roll sleeves up and respond to changing business needs.
• Strong interpersonal, networking and influencing skills.
• Creative problem solver with strong analytical and decision making skills.
• Accepts and tackles demanding goals with enthusiasm.

BENEFITS

At Smart, one of the eight principles we work to is “We want happy and good people in our team”. We created a list of benefits that helps us achieve this goal:

• 25 days’ holiday per year, increasing with length of service.
• £500 annual training budget to spend on your professional development
• Extensive private healthcare, including dental, eyecare and EAP
• Enhanced sick leave (three months’ pay per year)
• Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid)
• Death in service insurance cover
• Fully-paid five-week sabbatical after five years of employment
• In office wellbeing, such as manicures, massages and barbers. We also serve free lunch, breakfasts and social drinks weekly.
• Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain\’s most ethical florist.

We think Smart is an awesome place to work. If it sounds like somewhere you’d like to work, too, and if you’re ready to play your part in our continued success in the future, then naturally we’d love to meet you.

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