At a Glance
- Tasks: Lead and support a team of engineers in delivering top-notch telecom services.
- Company: Join a dynamic telecom company focused on innovation and long-term partnerships.
- Benefits: Enjoy 25 days annual leave, staff discounts, pension plan, annual bonus, and life assurance.
- Why this job: Be part of a collaborative culture that values safety, quality, and personal development.
- Qualifications: Must have experience managing teams on the Openreach network and strong communication skills.
- Other info: Opportunity for growth and to cover for regional management during absences.
The predicted salary is between 36000 - 60000 £ per year.
Position: FTTP Service Delivery Team Manager Location: Birmingham / Coventry / Leicester (Ideally Nuneaton based) About the Role Our client is focused on the design, build and maintenance of telecom infrastructure for key clients in the fixed telecom market. Working collaboratively with their clients, our client brings commitment, innovation, teamwork and accountability to deliver long- term partnerships. We are part of the Telecom Division of their group. They deliver a range of essential infrastructure services to the utilities, transport, data and telecom sectors across the UK and Ireland. We are currently looking to recruit a Service Delivery Team Manager for Birmingham / Coventry / Leicester areas. You will offer technical advice whilst onsite and be responsible for helping to ensure that organisational targets such and quality and productivity are met, whilst promising safety is paramount. As well as driving down poor quality and customer complaints through effective coaching, mentoring and monitoring of progress. For the successful candidate, previous experience of managing operational teams on the Openreach network is essential for this role. The role & responsibilities: You will: * Ensure that all engineers are fully trained and accredited for the tasks at hand, delivering onsite training and coaching where necessary. * Arrange offsite training as required. * Ensure our engineers are wearing the correct PPE (in good condition) including safety boots and hi-viz. * Ensure all of our engineers are utilised where and when necessary. * Complete regular van checks ensuring that the vehicle is clean, tidy and in a presentable condition at all times. * Complete tooling checks for every engineer, ensuring all kit, tools, guards and ladders are checked and signed off every 4-6 months and that they are safe to use. * Regularly visit and support our engineers to robustly audit and coach where necessary, ensuring safety processes are followed at all times. * Correct any behaviours which are negatively impacting individual or our teams performance. * Review non-compliance issues with engineers as required. * Complete regular post-completion audits of work to check that standards are being met. * Assist with customer complaints and investigations. * Assist with daily jeopardy management of the work stack as required. * Provide site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met. * Provide cover for the Regional Manager in terms of annual leave and sickness cover. What we need from you: * Excellent level of attention to detail * High performance and results * Strong communication and training skills. * The ability to work under pressure, meeting internal and external deadlines * Ability to build rapport with the team quickly * Strong computer skills (specifically Excel) * Ability to liaise with senior management, to present continual issues and provide solutions * Expert knowledge of the Openreach FTTP Network is essential About the Company We promise development and reward opportunities for those who have the passion, enthusiasm, and work ethic to harness them. Our clients benefits include: * 25 days annual leave * Access to our client staff discount portal * Enrolment into our pension plan * Annual bonus * Group life assurance
FTTP Service Delivery Team Manager employer: Smart City Recruiters Ltd
Contact Detail:
Smart City Recruiters Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FTTP Service Delivery Team Manager
✨Tip Number 1
Familiarize yourself with the Openreach FTTP Network. Understanding its intricacies and challenges will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your experience in managing operational teams, especially in a telecom environment. Be ready to share specific examples of how you've improved team performance and safety standards.
✨Tip Number 3
Prepare to discuss your coaching and mentoring strategies. Think about how you can effectively train engineers and ensure compliance with safety protocols, as this is a key responsibility of the role.
✨Tip Number 4
Showcase your strong communication skills by being clear and concise in your discussions. Being able to build rapport quickly with your team and senior management is crucial for success in this position.
We think you need these skills to ace FTTP Service Delivery Team Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the FTTP Service Delivery Team Manager position. Highlight key responsibilities and required skills, such as experience with the Openreach network and strong communication abilities.
Tailor Your CV: Customize your CV to reflect your relevant experience in managing operational teams, particularly in the telecom sector. Emphasize your attention to detail, training skills, and any specific achievements related to quality and productivity.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your previous experiences align with the responsibilities listed, and express your commitment to safety and team performance.
Highlight Relevant Skills: In your application, make sure to highlight your strong computer skills, especially in Excel, and your ability to build rapport quickly with teams. Provide examples of how you've successfully managed teams under pressure and resolved customer complaints.
How to prepare for a job interview at Smart City Recruiters Ltd
✨Showcase Your Technical Expertise
Make sure to highlight your experience with the Openreach FTTP Network during the interview. Be prepared to discuss specific projects you've managed and how you ensured quality and safety standards were met.
✨Demonstrate Leadership Skills
Since the role involves managing a team, be ready to share examples of how you've successfully coached and mentored team members in the past. Discuss your approach to building rapport and maintaining high performance within your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding customer complaints and operational challenges. Think of scenarios where you effectively resolved issues and improved team performance.
✨Emphasize Attention to Detail
Given the importance of safety and compliance in this role, be prepared to discuss how you ensure attention to detail in your work. Share any systems or processes you have implemented to maintain high standards.